Customer Ratings & Reviews

I wish I could rate this lower than a one star. Negative seventy eleven stars sounds about right. Our dishwasher was cancelled, not once, not twice but THREE TIMES by the "system." Finally, the third time we were unable to order it. Our new fridge was supposed to be delivered on a Tuesday. We were supposed to receive a call the night before to let us know a better idea our delivery was supposed to occur. We never received a call. Didn't think much of it. Waited around all day on Tuesday during our 8 HOUR WINDOW OF DELIVERY. Between 12-8. Waited and waited and waited. A little after 7 we tried calling the store. No answer as it was after hours. 7:55 I call Best Buy. After waiting on hold for about ten minutes I was told that when the warehouse went to prep my order, they discovered that the fridge was damaged and dented by the manufacturer. We were now told that the fridge is on back-order and we were unable to reorder it. No phone call, no email. NOTHING. CRICKETS. I had to call into Best Buy to figure out what was happening with my order. That is just not right. We ended up just canceling our order and took our business elsewhere. NEVER AGAIN.

Seems okay but hard to get ahold of people at Best Buy!

I don't normally buy but the refrigerator was for my daughter so I got it for piece of mind.

The worst customer service, too many protocols, lies upon lies, they don't want to take responsibility for the replacement, they keep giving you the runaround to resolve anything.

Terrible. Purchased a GE Fridge, extended warranty and delivery at the Lynwood outlet store; that was easy. Thats the good. The BAD is that the delivery was cosmetically damaged and there was internal damage to the freezer that we could not see in the store. The Store is NOT contactable via phone and BestBuy Geek squad is not honoring my extended warranty because it is an open box item (like everything at this store..geez). My only remedy is to go back to the store after wasting 2 hours with Geek Squad on the phone. Will update as this transpires.

Got this on my fridge have not had to use yet. I only get warranty of big ticket items

We purchased our fridge 2 years ago and it started building up ice in the frezzer walls. called in to get service multiple times which by the way takes 1 to 2 hours wait time to get to speak to someone, the tech comes in and asseses the problem orders parts and then we have to wait 4 weeks for them to come back to tell us that the compresor is not the problem and that the last tech made a mistake but we have to wait for them to order the parts. so 6 weeks have gone by and still no resolution. On top of it all the tech from Aand D apliance had an attitude problem. like I said bad experience overall.

The fridge is kinda small and didmt really work it stopped working after a year

Had to contact them for issue with my gas stove oven door....it took quite awhile to get through and then was told they had no one contracted that could work on a gas stove.....very disappointing...what good is the protection plan if you can't use it. Luckily my stove still under warranty and they suggested I call LG and did give me all the info I needed to contact LG

Best Buy’s policy is that the manufacturer must be contacted in the first year. Essentially, they won’t even talk to you and there is no way to escalate anything within Best Buy. So, I’ve lost my freezer foods twice after the freezer broke on my Samsung refrigerator and had to have the water filer system completely replaced, but no one is willing to declare this unit faulty and provide me with a replacement. So, if you are thinking about purchasing protection from Best Buy, keep this lack of support in mind.

Geek peeps can out and couldn't do anything. They referred me to the manufacturer bc the appliance was less than 6 months old.

purcahsed a 5 year warranty and its been less than 2 years and the refrigerator is falling apart from the bottom freezer where the drawer rolls out onto the thin plastic inside which Is now causing the inside to fall apart and styrofoam is crumbling inside and you can't open the drawer anymore. The geek squad rep said it would be replaced because its obvious wear and tear and then a day later called and said it was not covered.

Havent had to use because no issues so no experience with this item

HAVE NOT USED THEM YET. IT HAS BEEN DIFFICULT SINCE MY ITEMS WERE A GIFT. THEY DON'T WANT TO HELP.

By All means do NOT purchase the Geek Squad warranty for major appliances. Best Buy does not service appliances in house and hires an outside service company that is a joke. If you do buy, prepare yourself for a huge run around. We purchased a warranty, had a problem, called Bestbuy and was informed that they would dispatch a third party. Third party two 3 weeks to show up after rescheduling twice. When they did arrive, the tech was wearing a LOWES ID badge. Tech did absolutely nothing, left, and took 3 months to come back with parts. Guess what, the same appliance is broken again. The local store is offering zero assistance.

The refrigerator was damage. Had to call several times to get the problem solved. Customer service was horrible.

Got fridge in Sept 2017 & sales person said would add warranty had at that time at 5 yr. Was given 3 yr instead.

Not so great for drop off! I felt they did not do the inside work and hook it up, my hudsband did. Nor take all the plastic off which was a pain.

Unsure how to review since I haven’t tried to use.

I have spent a month trying to get my fridge repaired after they sent a technician that does not service my brand. I have been rotated through for departments the last of which told me to service m 2 commercial size refriderators I would have to bring them in. (Both are failing. I have called best buy elite plus and spoken with multiple agents. NO ONE WILL OWN responsibility for the problem and fix my equipment. I just received another $5,000 budget to purchase capital equipment and best buy is off my list of acceptable venros