Customer Ratings & Reviews

If you're a responsible person like I am sometimes warranties are a waste. But if you're not best buys warranty is a great safety net.

The agents brushed me to the side and did not fix the issue. They have not honored their policy, bought a fridge 2 weeks ago that didn't work from day 1! Geek Squad was a waste of money for me as they still won't make this refrigerator get cold. They have suggested I call the maker of the unit which tells me to take it up with the store. I will not waste the money for their service when they don't service what they sell like they said they do!!!

Needed service less than a year later. It’s a lower quality

Had to get a replacement fridge payed to have it installed and the delivery service just dropped it off and left stating it said drop off so we had install the shelves pull off all the plastic and dispose of everything and put the handles on still have to level it one door doesn't stay open..thought it was very rude of them seeing as I payed 60 extra dollars to have it done ..not my fault the fridge was damaged and didn't work properly had to take everything out and put it back in..thanks for the hassle geek squad

I bought this fridge with better expectations in mind. I had to buy another fridge not long after due to the frost coming back once a month I would have to defrost the freezer which impacted the refrigerator in the process. My vegetables and dairy products spoiled faster than normal. Wish I would have known before I purchased. :(

they wanted me to bring the freezer back to store for a small paint chip on lower front. I got touch up and fixed it myself.

My freezer on the fridge for which I bought a 5 year Geek Squad warranty is making horrible noises and the freezer has tons of frost and it is going to take them 9 days before they can come and look at it. I called Samsung and they will be here much faster and waive parts and labor fees. I'm asking myself, why did I buy this warranty from BestBuy??

Service is “to be determined” I haven’t needed to call yet.

Attempted to call for an appliance repair. Was rerouted 8 times and problem was never resolved.

Price was a little high $99 for a $289 item. haven't had to use this yet

The wait time when you call Inn is about one hour but they scheduled a pretty quick repairman when you call

The refrigerator itself works well, holds a lot, and looks great. The ice maker, though, is ridiculously small. We run out every single day, and there are only 4 of us.

The plan looks great and since fridges don't last as long as they use to , I thought it would be a good idea to get it. Just hope I don't need to use it!

I have problem with the service, they need more communication with the delivery company. Bad experience.

THE PRICE IS EXPENSIVE. I SAW CHEAPER SOMEWHERE ELSE FOR EXTENDED WARRANTY.

The agents did a great job delivering my Refrigerator but failed to install the water line for my ice maker. I feel better communication could have helped on their part during the sale. Such as information on connecting parts needed.

Not sure this product is worth it.....for me??????

Best Buy cancelled this plan without my permission - have spent hours on the phone with agent after agent and they cannot seem to get the plan reinstated. I am beyond disappointed as an extremely loyal Best Buy customer. At this stage, I will buy local from now on. Best Buy has lost the personal touch and I would actually rate this a ZERO Star experience.

I reported my ice maker was broken. First guy came out in a week and could not fix.2nd guy came out a week later and says parts may take 1-2 months. So at best I will be out of my ice maker for 2 mths and worst much longer and that is after paying $500 for the "protection" plan. If this next fix effort fails or a new ice maker needs to be ordered at that time the last one took 2 mths. So I could be without something I use every day thru the whole summer. But Best Buy will save a few bucks or maybe not.Time os not an issue for them.

I never get extended warranty. Manufacture warranty doesn't cover replacement of contents, only the freezer. I put $600.0 of meat in there. Best buy warranty covers contents. Since this is a cheaply made product, I got the warranty. By the way, BestBuy advertises it as 3 years, but it is really only two as the first year runs concurrent with the Manufacture's Warranty.