Customer Ratings & Reviews

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

I always recommend the Geek Squad Protection Plan especially for your appliances. It gives a peace of mind to know that if anything happens, they are just a phone call away to help you answer your questions and/or get the item fixed.

Great to have this peace of mind for the expensive appliance. Hope to never have to redeem. Great option, though!

Best buy gave me a great deal on the fridge warranty! Thank you Best buy!

Geek plans rule. We always get them on expensive items. Well worth it

Geek squad did Great job quickly getting everything taken care of…very personable and explained the process so that there was no questions.

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

Good service, reliable, when your items start failing it good to have this service to get your items fixed.

Hopefully, I won't need this for my fridge but its piece of mind knowing that its there.

The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

For now just 4 stars since I haven't use it yet. I will do another review once I used it.

My experience at best buy was very satisfying costumer service was on point in every way

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

I have been a long time Best Buy customer, all my electronics are from there and now a major appliance. The Best Buy protection plan has provided ease of mind that a failed unit is quickly repaired or replaced. They help every step along the way without unexpected loopholes. One word "Dependable"!!

We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.

I have a 5 year protection plan on my refrigerator. It started making noise about a month ago - I called Geek Squad and they told me they were not setting up any repairs even outside of Best Buy. Then a week ago I awoke to a warm refrigerator - I called again got the same answer except this time I was told to call Samsung and ask them - I did and they sent me to a repair company that quickly fixed my refrigerator for about $500 out of my pocket!!!! I was told to send it to [email protected] and shortly there after was sent a rude email saying they would review my request in 2 weeks (felt like whenever they would get around to it). This is not the way to take care of a client - I cannot believe you are treating us this way. I will tell everyone I know in social media, Google maps, Yelp and other rating companies not to buy from you any product or warranty and I am going to write the better business bureau, CFPB and any other advocacy group to get the word out how bad of an experience this was. I completely understand keeping your employees and us safe but when it is an emergency and food is hard to come by it is mandatory to have a working refrigerator. You should have at least forwarded it to someone else and covered the costs then. I expect to hear back from someone by Friday May 1, 2020 to address my concerns or I will make good on my actions.

The agents carried the refrigerator up a long flight to the second floor kitchen - no problem

Great service, I recommend it 100%. beautiful and very functional