Customer Ratings & Reviews

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

Excellent services always promt. Very couteous and very friendly.

Geek squad knows there stuff polite took little time diagnosing the problem

I am currently going through a warranty claim for an LG refrigerator that had the compressor go out after about 15 months. The initial call to Geek Squad was a good one and the tech was very helpful and made it sound like my refrigerator would be back in action in 3 days. We pretty much diagnosed it over the phone and he said that the compressor is a common part and would be able to get replaced the same day. Then the night before the service I get a call from a third party that is responsible for the diagnosis saying that they cannot make the appointment. This was after rescheduling work and personal appointments that day and delaying a cross country drive that I have to make (still). From that point until 10am the next morning I have been on hold for 6 hours with 3 different entities trying to get everything sorted. The special forces ended up being the most helpful but told me all of the things I didn't want to hear (although she was great and I appreciated finally getting the correct information). The technician will pretty much never do repairs same day. Once they diagnose the purchase of parts has to be approved which likely takes 2-4 days according to the special forces rep. Then I am told by the third party technician that compressors need to be installed by someone certified to perform that work and all of their people are booked up for atleast a week. So at this point we are looking at a 2 week fix for a refrigerator but something tells me it may take even longer than that. I am living out of coolers with 2 kids and 2 old in-laws and my wife. I would rather have saved my warranty money and called a service tech on my own and have it fixed in a few days. It seems like most customer service these days, nobody is in a position with responsibility and can only pass you onto the next department. I am calling everyone I can at this point throughout Best Buy and Geek Squad to file complaint and see what can be done to remedy. Either way, this has been a joke and being without a working refrigerator for more than a few days is unacceptable when I have paid extra for the warranty.

Geek Squad to the rescue! Warranties shouldn’t be a necessity, but in todays ever changing product line, they are a must!

I would always recommend geek squad protection they replaced my refrigerator with no problems brought it to me set it up in my kitchen very much worth the money

Soon after my freezer was delivered and turned on one of the shelves shattered. I called the Geek Squad and they they arranged for a replacement to be sent out a couple days later. Everyone was so nice and I am happy with my purchase.

I could not function without Geek Squad support. I have had their service for years and call on their help fairly often. Their ability to remote in and fix whatever is happening is priceless. Rarely have to take computer to store for service.

If I ever need it ,it is worth paying for it which was not a bad price for 3 years

Always purchase the plan. Smart move and piece of mind is priceless

The delivery guys unpacked it and hooked it up. Very professional

This is a great purchase, it saves you money when you buy extended warranty plans, get your freebies as far as things being removed from the house that they would normally charge you for and all the tech support you would ever need. It is a must buy!

Have not used the service as of now and hope not to have to

Excellent service as always from Best Buy Geek Squad.

This was a bit more than I wanted to spend, but I purchased the 5 year plan. I like the ruined food coverage, and with supply chain issues, felt it was a good value. Hope I never need it.

Extremely satisfy with our Brand New Samsung Refrigerator:) I highly recommend purchasing the protection plan! I chose the 5-year plan! Keep up the great work Best Buy! #1 in my book:)

Hi, I truly loved the store in Mount Dora FL. Everyone was very eager to help and the employees experience are extremely great.

I purchased a 5-year protection plan for a fridge which was delivered to a rental property. It is a safe thing to do since it is a rental. If anything goes wrong, the tenant can call and get it fixed.

I always buy the warranty, because it doesn't cost us a dime if the unit fails. Our Best Buy store, always is willing to send someone out asap to get something fixed or replaced the first time around. We've been with Best Buy since they opened their first store in WI. That's over 30 years so far.

Guy do a awesome job considering some of the cheap products made now days. They've always been good to us. They honor their warranty!