Customer Ratings & Reviews

We purchased the 5-year protection plan with a new refrigerator. We had multiple service calls on it, including two issues with the in-door ice maker. The first time, components were replaced without issue. The second time, parts were not available. After a 30 day wait for replacement parts that were still not available, we received 100% of the original purchase price of the refrigerator towards a replacement. Receiving the credit for the original purchase price was pain-free and much simpler than I thought it would be. The new refrigerator has been solid, the the five year protection plan was well worth it.

Service is fast however not sure they are really up on appliance repair,they were here 3 times to fix the door on me refrigerator and it still isnt fixed.

The delivery people handle the fridge with extreme care. I thought it would be a problem but they made it look easy. Not one scratch or dent.

Love it thats my baby lol, love everything about it, it keep food cool and fresh

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended

Refrigerator was delivered making a noise. Geek Squad arrived and immediately noticed the condensor was bad and removed it and replaced it with a new refrigerator the following day. Always knowledgable and professional. They are the difference between purchasing elsewhere and at Best Buy!

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

Would recommend on an item like this as they can be expensive to repair.

The delivery Guys were excellent. they moved the fridge into my kitchen which made it very easy for me to hook up and get started. they took all of the cardboard and backing away and did an inspection of the fridge to make sure there was no damange in shipping

Good deal with a combo purchase. Haven’t needed to use it yet.

Well worth it. They honor their warantees. I gort a 100% refund on a fridge that crapped out after less than a year.

I have had prior experience with Geek Squad Service and I am always impressed by the service provided and also the wide variety of options they provide for warranties.

Peace of mind !I have used Geek squad many times in the past. A1 in my book! They also installed my T. V. & once helped me with my computer. Great all around service.

The service was great, the guys were on time, actually he called because he come a little early, polite, took care about shoes on marble floors, very helpful. Gave tips and gave me some helpful hints on some of the features on my Refigerator.

The agents hooked up my refrigerator and took the old refrigerator and put it in the basement. I will definitely recommend them to family and friends. They did a fantastic job. I will always go with Best Buy and the geek squad. Good job guys!!!

Geek Squad is always been good they come out get the parts ordered and sets appointment to come back and install them!

Excellent service. They'll come over set it up for you they really care about their products. And then make sure everything's working For you and and they check everything before they go and they also remind you to call if anything's wrong

Haven’t had to use them yet but I have a peace of mind knowing my product will be taken care of.

I have never been disappointed with the Geek Squad. They know their stuff and the stuff they sell. I appreciate the wonderful service.

Great service I know my thing are well protected and can be fixed or replaced with ease