Customer Ratings & Reviews

They list the warranty as a 3 or 5 year warranty. What they don't tell you is that the warranty starts immediately which is simultaneous with the manufacturer's warranty. My manufacturer's warranty is for 1 year but when it expire you'll only have 2 years of Geek Squad Protection vs 3 years. I asked what's the point of having 2 warranties at the same time. Normal extended warranties start as the manufacturer warranty ends.

You have to get the protection. I wish the prices were cheaper and you didn't have to pay a 'deductible'.

I bought this fridge with better expectations in mind. I had to buy another fridge not long after due to the frost coming back once a month I would have to defrost the freezer which impacted the refrigerator in the process. My vegetables and dairy products spoiled faster than normal. Wish I would have known before I purchased. :(

Got the discounted price from Total Tech Support subscription. Hopefully I won't have to use the protection.

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

I really wanted to love this appliance, but unfortunately it has been nothing but problems. I rarely use the oven, because it just doesn't come up to temperature. Had a repair man out to calibrate the oven, he said it was fine, but it's absolutely NOT!!!! My food just doesn't cook in the same way, and you can tell that it's not coming up to temperature - so you're either under temp or over temp, not good!!!

This protection is a joke. You actually pay for 2 years because Bestbuy won't cover the first year. You have to go thru the manufacturer first. Second, my fridge from LG broke down in less than a year and now I have to wait 2 weeks to have someone come and repair it. Third, Geek Squad won't even repair if you live outside the service area. I'll never buy something so expensive from Bestbuy ever again.

Price was a little high $99 for a $289 item. haven't had to use this yet

If you're a responsible person like I am sometimes warranties are a waste. But if you're not best buys warranty is a great safety net.

The agents did a great job delivering my Refrigerator but failed to install the water line for my ice maker. I feel better communication could have helped on their part during the sale. Such as information on connecting parts needed.

I always buy warranty just in case the item dies completely... if the item is loud or makes knock sounds it's apparently not covered

Attempted to call for an appliance repair. Was rerouted 8 times and problem was never resolved.

The agents brushed me to the side and did not fix the issue. They have not honored their policy, bought a fridge 2 weeks ago that didn't work from day 1! Geek Squad was a waste of money for me as they still won't make this refrigerator get cold. They have suggested I call the maker of the unit which tells me to take it up with the store. I will not waste the money for their service when they don't service what they sell like they said they do!!!

We purchased geek squad warranty however when we needed service no one in the area was licensed to do so. Therefore they provided us a new Fridge. This sounds great but it is not convienent to unload and reload Fridge fearing spoiled food.

they wanted me to bring the freezer back to store for a small paint chip on lower front. I got touch up and fixed it myself.

Not sure this product is worth it.....for me??????

The GEEK Squad Service does not provide ANY coverage for this Refrigerator because they say the manufacturer warranty covers it. Whirlpool provides very limited service for 1 year and service on major failures for 5 years. So don't buy GEEK Squad service. You can never use it.

My freezer on the fridge for which I bought a 5 year Geek Squad warranty is making horrible noises and the freezer has tons of frost and it is going to take them 9 days before they can come and look at it. I called Samsung and they will be here much faster and waive parts and labor fees. I'm asking myself, why did I buy this warranty from BestBuy??

The wait time when you call Inn is about one hour but they scheduled a pretty quick repairman when you call

Got 5 year protection for a new refrigerator that was delivered with a problem. Geek Squad told me that they can't touch the refrigerator during the first year it was under warranty from the manufacturer. So I was basically paying for 4 years because I needed to call the manufacturer and coordinate repair. What a SCAM!