Customer Ratings & Reviews

Horrible service in 2020 when my refrigerator died. They use a third party (A&E- the struggling Sears) for repairs. I had to wait long time for the repair. So be careful when you are buying the protection agreement. I heard that Abt send their own repair tech to your house, so you might like to buy appliances from Abt. All of my appliance are from Best Buy but I am not sure if I'll be buying any more appliances from Best Buy

My refrigerator randomly stopped cooling after 2 years. Luckily, I bought a 3 year warranty. I called the number on the warranty. They say it's the wrong number and give me Whirlpool's number to call. Whirlpool is wondering why I'm calling them and give me Geek Squad's number to call. Geek squad says they use some outsourced repair service and is now making me "wait 24 hours for a call from them to set up an appointment". Why is getting the service I paid for so difficult? Just let me set up an appointment...

PLEASE PAY SOMEONE ELSE! They will probably do their job unlike GEEK SQUAD! Ordered a fridge and they didn't deliver it on the day they promised. I received text messages throughout the day to "get ready" and then they didn't show. A week later they did deliver it but wouldn't hook it up. Said my ice maker valve was "dripping". But they were to install an ice maker so it didn't matter. Oh no - not to them! Now I have to pay someone else to do their job! Really?? Amazing they are still in business.

Our Samsung fridge for years kept over freezing causing the fan to hit the ice, making noise similar to a plane propeller. They changed parts tons of times but the issue still continued and each time they'd say I dont qualify for a new fridge. Now, 3 years afer the warranty is over, we're dealing with the same issues... The qeek squad people are awesome but corporate are criminals

I bought 5 year warranty on November 26th 2017 and fridge broke down december 2021. I talked to the supervisor to het it fix urgently and he lied to me that my warranty has expired. I checked my order history and found out that supervisor was clearly lying. Similar thing happened 4 years ago when they falsely told me that my warranty has expired

I purchased a Frigidaire Freezer a month ago and also the Geek Squad 5 year extended contract. I am being told they cannot service my freezer for at least ten days and they have to go through a third party? Totally unacceptable and ready to cancel my warranty with them.

I completely understand about all this covid 19 going on, but to me it seems like geek squad representatives are NOT WILLING TO HELP whatsoever. I called because my TV screen busted, all Narcisse (phone rep) could do and say was, "if you didn't purchase any plan through geek squad or best buy we cannot help you." Well, maybe if she would of gotten my information down (serial number or whatever), I'm pretty sure I could of had way better assistance. I can't believe i had to be the one asking question, AS THEY DON'T SEEM TOO CONSIDERED ABOUT GETTING APPLIANCES FIXED. Also read about geek squad not wanting to help or guide a customer (which has geek squad protection) on how to get her refrigerator fixed?? I SUGGEST YOU CAREFULLY REVIEW AND ASK SEVERAL QUESTION BEFORE paying extra FOR SERVICES NOT RENDERED.

I can not believe I fell for the sales pitch on this useless protection before I read the reviews on this service!! DO NOT buy GS protection for any appliances from BB. Maybe for small items that you can bring back to store but not appliances. After 12 hours and multiple call to them and being put on hold, dropped, etc., I have spent more time cost wise on this back and forth calls than the cost of the refrigerator I bought for $1800! DO NOT BUY Geek Squad protection until they fix the entire program.

The Best Buy guys were rude, lied to customer service about the delivery and left without putting the refrigerator in my house . Now im stuck with my refrigerator sitting in my garage and cant bring it in the house. Best Buy had the nerve to justify the delivery and i asked for a refund .

I have been trying to get replacement phones for almost 3 weeks now and have provided all the documents and infotmation requested along with $500 for the two deductibles not to mention over 10 hrs on phone calls to get this resolved. When i call each day I get nowhere and the geek squad reps are puzzled and say there is nothing that can be done just have to wait. Whats yhe point of having the protection.....its absurd dont get it.

If I could give zero stars for Samsung, I would. Fridge lasted 45 days before it died. Been without a working full size fridge for 15 days and now have to wait 10 days to get a refund. Absolutely zero customer concern from their team. I don't write reviews often, but feel compelled to warn people about this. DO NOT BUY THIS FRDIGE.

Bought a 5 year plan and Best Buy still trying to send me to LG over compressor failure in the refrigerator. I did not buy the plan to call LG. Fridge lasted just under 4 years.

Service person was rude and really didn’t check my refrigerator but instead told me that I had to much food and he left but I paid for a 5 year plan

Terrible Service, after waiting for a week for delivery, got a phone call to schedule the delivery a week from now, unacceptable Customer Service and agent refused to give me a manager to speak to.

Fridge is nice but worthless. Has broken down on me 4 times and I have lost all of my stuff inside the fridge. Best buy never told me I could get reimburse until this last time. I will not buy this fridge again. Also my Freezer stopped working. First time repair was set out 2 weeks out, second time about same time. This last time they gave me a week out. I have no fridge and therefor I need to wait.

I have had this fridge since 2019. Almost all the shelves have broken Most within the first 2 months. I will not buy a fridgidair again.

Waste of money, you're better saving your money and paying a tech to come to your house and fix your appliances.

As everyone knows, these refrigerators were a great idea executed poorly. The ice makers in EVERY model do not work. I unfortunately bought two so I now have two terribles fridges. Stay away from these.

My refrigerator went out last Friday, and I called the Geek Squad per the directions of the Protection Plan and despite two followups, Best Buy failed to schedule a repair after 4 days and I am still waiting. For Utah residents, the Plan required Best Buy to commence repair within 24 hours after calling the Geek Squad.

Like many others, it failed in 16 months, and i lost not only a very expensive appliance but all the food inside it.