Customer Ratings & Reviews

I purchased the **5-Year Standard Geek Squad Protection** for my new refrigerator, and while it offered peace of mind, my experience was a bit mixed. When my fridge unexpectedly stopped cooling, I contacted Geek Squad immediately. They scheduled a technician visit within two days, which was prompt. The technician diagnosed a faulty compressor and informed me that the repair would be handled by a third-party service. Unfortunately, coordinating with the third-party repair service proved challenging, as they were difficult to reach and not very responsive. After some back and forth, I ended up receiving a refund for the original cost of the fridge. One important thing to note: if you purchased an open-box item, like I did, Geek Squad doesn't replace it with an equivalent model. Instead, they provide a refund, and if you choose to buy a new appliance, you'll need to pay the price difference and purchase a new protection plan. This policy can be a bit inconvenient, especially if appliance prices have increased since your original purchase. Overall, the protection plan did cover the issue, but the process was more cumbersome than I anticipated. If you're considering this plan, it might be smoother with brand-new items rather than open-box purchases.

I'm really glad I went with this fridge. I was so annoyed with friend's fridges that had a drawer for a freezer. They always lost track of what was on the bottom and had to dig. This one has tons of room in the freezer. You can fit a lot in the door bins. I attached a pic of a big frozen pizza to show that it fits. I wasn't sure it would! My only gripe is that you have to put some effort into closing the doors, they don't just close on their own.

I recently used Geek Squad Standard Service, and I was thoroughly impressed with their professionalism and expertise. From start to finish, the experience was smooth, hassle-free, and exceeded my expectations. Excellent Customer Service Scheduling an appointment was easy, and the staff was very friendly and helpful. They took the time to listen to my concerns and explained the service options clearly. Knowledgeable and Efficient Technicians The technician arrived on time and was incredibly knowledgeable. They quickly diagnosed the issue and provided a clear explanation of the problem and the steps they would take to fix it. Their expertise gave me confidence that my device was in good hands. Fast and Effective Repairs The service was efficient and thorough, and my device was up and running in no time. They also offered helpful tips on maintaining my system to prevent future issues. Fair Pricing and Great Value For the level of expertise and convenience, the pricing was very reasonable. It’s great to know I have access to a reliable service whenever I need tech support. Final Verdict – Highly Recommended! Whether you need troubleshooting, repairs, or setup assistance, Geek Squad Standard Service is an excellent choice. Their knowledgeable technicians, friendly service, and quick turnaround make them a go-to for any tech support needs. I highly recommend Geek Squad for their outstanding service!

We were looking to downsize and streamline our kitchen and this refrigerator caught my attention, the lines of the product are beautiful, simple, and aesthetic. The design is very modern and I appreciate how easy it is to clean. The stainless steel is finger print resistant and any smudges wipe away very quickly with little effort. It has a fair amount of space for a small family or an individual. It has lots of areas to organize the content without being over packed. The refrigerator is extremely quiet, much quieter than the one it is replacing. I like that the temperature can be set by phone-- great feature if you need to blast chill something, or for a dinner party prep. Overall, I really do like this fridge. Personally, I would like it a little better if it also had a water dispenser and a touch more size.

Like most insurances, you buy because you hope you never have to use it. Years ago we bought on a fridge and we were very glad we did, it paid off as it failed within the warranty period and they ended up replacing the entire refrigerator. Now, we hope this doesn't happen with this one, but our new KitchenAid refrigerator is an investor of sorts, so we did buy the protection. The Floor Manager at our local Best Buy was terrific. Not pushy, but informative. Thanks Best Buy...hope we don't need this but we'll sleep a little better knowing we have it.

The agent was professional and knowledgeable. But the call center need to improve. My appointment got rescheduled twice. The second one they only gave me 7a to 7p window. I called several times to get the narrow 4 hour window, they chorister give me an anwer, they also confirm that the tech will be there. Nobody showed. It was a weekday. Meaning, we the customers have jobs too. This is so disrespectful and bad customer service. The way appointments are set up needs updating.

Worst Experience with Best Buy Geek Squad 1. We reported an issue to Best Buy Geed Squad regarding the Water Dispenser of our LG Refrigerator (Model Number: LMXS30796S) not working on the 21st of April 2025. 2. A Service Appointment for Repair (Service Appointment Number: 106351239) was scheduled on the 22nd of April 2025 to diagnose the problem. 3. A Geek Squad Technician called Sherry came home to diagnose the problem. She did some initial diagnosis (We paid $120 Diagnosis fees) and She ordered some new parts as part of the Problem diagnosis and resolution. 4. Sherry set-up a follow-up appointment on the 1st of May 2025 to install the new parts. 5. On the 1st of May 2025, We got an automated message that Parts were delayed and the appointment was automatically rescheduled to the 8th of May 2025. 6. On the 8th of May 2025, Sherry arrived with the Parts to replace. One of the Parts which arrived did not fit the LG Model. She replaced the other 2 parts and concluded that the Problem did not get resolved. She promised to sync up with her team and get back to us on the 9th of May 2025 with a Status. 7. We did not hear back from Sherry on the Problem since the 8th of May. 8. I reached out to Geek Squad Customer Support on Monday, 12th May 2025 to get the latest on the current situation. Looks like Sherry did not update the Customer Support Portal on the latest status. All the Customer Service Representative could tell me was - Parts has arrived and We need to setup an appointment to install new parts. This was totally incorrect. 9. I asked the Customer Support when the earliest appointment was and I was informed that earliest somebody could come was the 16th of May 2025. 10. On the 16th of May 2025, I get another automated message that the Service Appointment is being scheduled for the 22nd of May 2025. 11. I called Customer Support and escalated the issue (Case ID:357197222). I was promised that Sherry's Manager will look into the issue and try to resolve the issue at the earliest. 12. I got another automated message on the 16th May 2025 that a Service Appointment was setup for the 17th of May as the Manager somehow got the parts and will take care of the issue on the 17th May. 13. On the 17th May, I get another automated message that the Service Appointment has been scheduled for the 22nd of May. 14. We have been without our Refrigerator since 20th of April and Its been nearly 1 month since Best Buy has been rescheduling one appointment after another. I have totally lost hope in Best Buy solving my issue. This is coming from a Best Buy Customer for the last 10 Years buying the Everything(Electronics and Appliances) Sincerely Krishna Chandrasekharan

I hear 1, will someone go 2? I'll go 3. Going once, going twice... 5 year oh my goodness we have 5 years going once, twice, sold to the handsome young man over there. 5 year service protect is comforting for such a great purchase price.

So far they're fixing it when they need to. Don't know about the reimbursement of the foods. Foliage won't know until after I submit it, but so far satisfactory unfortunately they have canceled so I've been able to use my freezer too much more refrigerator, so we'll have to see how the food spoilage reimbursement comes about

When I bought the fridge, I was ready to skip the service plan. I’ve never been a fan of throwing money at “what ifs.” But my wife talked me into it—$139 for peace of mind. Fast forward: six months before the warranty’s up, the ice machine calls it quits. Total repair cost? $420. The plan covered every cent. So yeah, I’ll admit it. The plan paid for itself three times over, and I didn’t have to lift a wrench or argue with a tech. It wasn’t just a good deal—it was a smart call. Props to my wife.

So far I found that the app that controls the fridge is interesting with data and control features, energy saving settings and updating the fridge itself software and more. Legs on fridge are for leveling the doors with each other, not for leveling the fridge. I found that the water dispensed does not get very cold unless you turn down the temperature of the fridge itself and the water is not cold for very long compared to my last fridge. Not so sure I like the doors going up higher than the rest of the fridge because it makes it harder to store things on top of the fridge. The back tilt of the frige seems like a lot is part of the self-closing door feature. Inside door controller for fridge doesn't stay popped in on one end not sure if this is a flaw from the manufacturer but the one on display at Best Buy wasn't like this.

Geek Squad was great. They paid attention to me, listened and came and gave an immediate fix. I was very happy with all of it. Thank you.

I purchased an upright freezer that worked great for about a year and then malfunctioned. We lost some of our freezer items, but I was able to get reimbursed and get a new freezer because of the 5 year GeekSquad protection plan! Thank you so much for the help!

I haven’t had to use my geek squad service yet and I hope I don’t have to. But it’s very reassuring knowing that they are there if I need them. Great job guys.

This is the first fridge I ever bought myself. It looks great in my kitchen and is easy to clean. I wanted something with an internal water/ice dispenser to avoid water dripping down the front of my fridge. Love that everything is eye level and easy to find. Way better than a side by side or freezer on top

I recently made the decision to invest in a 5-year Geek Squad warranty, and let me tell you, it has been an absolute game-changer. This comprehensive warranty has not only provided me with unparalleled peace of mind but has also proven to be an invaluable asset in safeguarding my tech investments. Allow me to share why the 5-year Geek Squad warranty has left me thoroughly impressed and satisfied. First and foremost, the level of protection offered by this warranty is truly remarkable. It covers a wide range of potential issues, including hardware failures, accidental damage, power surges, and even normal wear and tear. No matter what unexpected mishap may occur, knowing that my valuable electronic devices are protected gives me an incredible sense of security. The Geek Squad warranty also provides a hassle-free experience when it comes to repairs and replacements. In the event that my covered device encounters a problem, all I have to do is contact Geek Squad's dedicated support team. The knowledgeable and friendly representatives take care of the entire process, from troubleshooting over the phone to scheduling repairs or replacements. This level of convenience ensures that I can resume using my device quickly without any unnecessary delays or complications. One of the standout features of the Geek Squad warranty is the quality of service provided by their technicians. These highly skilled professionals possess a wealth of knowledge and expertise, ensuring that my devices are handled with the utmost care and precision. Whether it's a complex repair or a simple fix, the Geek Squad technicians go above and beyond to ensure that my devices are restored to their optimal condition. Their professionalism and commitment to customer satisfaction are truly commendable. Furthermore, the Geek Squad warranty offers flexibility and convenience in terms of coverage transfer. Should I decide to sell or gift my covered device within the coverage period, I have the option to transfer the remaining warranty to the new owner. This transferability adds value to my investment and provides peace of mind beyond my personal use. In addition to the exceptional coverage and service, the Geek Squad warranty includes additional benefits that enhance the overall customer experience. These benefits may include priority access to Geek Squad services, discounts on accessories, and exclusive offers on future tech purchases. It's a testament to Geek Squad's commitment to customer loyalty and satisfaction. Lastly, the affordability of the 5-year Geek Squad warranty is impressive. Considering the comprehensive coverage, exceptional service, and peace of mind it provides, the cost is a worthwhile investment. It safeguards my devices from unexpected expenses, potentially saving me a significant amount of money in the long run. In conclusion, the 5-year Geek Squad warranty is a must-have for anyone who values their electronic devices and desires peace of mind. The comprehensive coverage, hassle-free support, skilled technicians, and additional benefits make it an outstanding choice. Investing in this warranty ensures that your tech investments are protected, and you can enjoy your devices with confidence. I wholeheartedly recommend the 5-year Geek Squad warranty to anyone seeking top-notch protection and unparalleled customer service.

Just what I needed. Works perfectly in the space and I can even roll it out to clean behind it.

We got notified the day before our scheduled date of a 4-hour window for delivery. The 2-technician crew arrived within middle of the time period and unpacked the new fridge outside before bringing it in. Once inside, they removed the old fridge for haul away, prepared the water line, assembled the fridge parts and completed the installation quickly. Excellent service. Thanks so much!

Bought this fridge to replace our last KitchenAid fridge which lasted us 16 years. This was closest in design to our last fridge but for some reason came with less shelves on the fridge and freezer sides. Additional shelves must be purchased separately when the older models came with all the shelves which is ridiculous as there are clearly grooves for the missing shelves. Also the ice maker in the freezer is obnoxiously loud when making ice. Our prior fridge was never this loud. Overall the fridge is ok but we much prefer the older model. Picked KitchenAid since our last one gave us 16 years. Hopefully this one has a long life as well.

The gentleman that delivered my refrigerator to me, were very courteous and very professional. It was not the first time I have had geek squad, bring in appliances into my house and it will not be the last! They are always very friendly and helpful.