Customer Ratings & Reviews

Greek squad is definitely worth it. They have always been there whenever needed

Thank you for a hassle free transaction! Excellent customer service

Open never buy anything without a quick squad protection they are very good came right out and replaced my refrigerator with no problems whatsoever

Horrible!!! The water tasted bad after putting in a new water filter. Put in a work order, they came out and said it was the water line connector that's causing the bad tastes in the water. They do not services anything attached to the refrigerator. The warranty only covered what is build on the refrigerator. Replaced a new water line connector, the water still tasted bad.

I always purchase Best Buy's GSP on "high ticket items" and my experience with them have always been good.

Great service and helpful customer service! Thank you for the delivery

This items came just as i thought and we love it!!

Affordable and reliabl service, will call them when needed.

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

For the price, I have peace of mind! Fortunately, I haven't had to utilize this service.

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

Glad I got this service. My fridge needed to be replaced because it had a problem and they worked it out smoothly.

They are always very helpful and very patience with you while you are trying to figure out what is right for you

this coverage is a must do not miss out on protecting your devices!

Purchased the warranty for peace of mind. I haven't had to use it yet, and hope not to.

I always by my electronics from Best Buy from televisions to fridge, washer, dryer, everything.

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

Excellent and professional service. Friendly staff. This is a great service , thank you.

Good installation! Answered questions and made sure it was to our satisfaction.