Customer Ratings & Reviews

So glad I purchased this warranty. It was actually used soon after the purchase of a refrigerator which was defective, and froze all of our food.

I cant wait to utilize rhis service if need be! Im covered for years!

Made sense to get. Seems like good value. Hopefully never have to use it.

The tech did a great job, and was able to complete the work in a timely manner

If it wasnt for the 5 year extended warranty on my SAMSUCK refrigerator, that hunk of junk would still be in my kitchen (actually no, I would have gotten rid of it myself!) I had originally purchased the 5 yr warranty on the Samsuck and after 9 +/- warranty repairs, I finally got a warranty replacement fridge, GE 27 cu ft French Door fridge with water dispenser on the inside and ice maker in the freezer where ice is supposed to be. So far, so good. I did add the 5 year warranty to the new fridge as well. I just really hope I don't have to use it this time!

Agents very courteous and Professionals definitely recommend them

No matter how many times I cancel on you. The squad is always there for me.. Thank you :)

Geek Squad is amazing!!! They repair you broken items quickly and with respect. It' sad that items don't last anymore but at least they will help you

A feeling a feeling of Security and a nice feature to have. Of course I was paranoid to buy things post Covid as we’ve been hearing that some parts weren’t great but it seems like those appliances have gone through the cycling out. This is a high-quality product.

Glad to know I have the product protection, pleased with my decision

Amazing protection plan would buy.this 10 times over again.

We purchased the five year warranty and hope we do not ever need to use it, however the quality of appliances made today are not what they used to be. From TV's, Washers, Dryers, Stoves and Refrigerators, etc..., even when paying more for what is supposed to be better quality with supporting reviews, these appliances and more have all required some repairs within months of delicate ownership use. Even if you are very handy enough to do your own repairs, I recommend doing thorough Internet and You Tube research to learn of the various possible problems before hand.

Just what I needed. Works perfectly in the space and I can even roll it out to clean behind it.

It's only been 2 weeks since buying the appliance so I haven't needed to use this yet and hopefully I never do. Compared to other protection plans I've purchased from other retailers, this one is worth the money. Overall I've found Geek Squad to be exceptional in service and knowledge.

Glad it was avaliablefor my new GE frig. . I had service plan on my Whirlpool frig that died just after 4 years, lost refrigerant compressor died. Another service plan did pay.

Love this fridge ...! soooo roomy ... ice maker is awesome... great lighting ...!!!

Good value, worth the money and peace of mind. Great technicians.

Fridge is fine. Damage at the base of the fridge door by the installer. They also refused to hook up the water. Check the length of tubing and tubing type. They won't work with plastic tubing. They used their foot to puch fridge inplace and dented fridge. They offered a gift card. I had to go to the store to return water hookup They left and didn't use and manager said ask for a make good card for 20%. Nope they offered about 8% soni declined and now they have to send a brand new not damaged fridge. Third party to install and for customer support. Don't buy appliances from best buy.

Previously purchased all kitchen appliances from another store that did not honor expensive warranty. We now only purchase appliances from Best Buy due to Geek Squad services which have been wonderful! A refrigerator was delivered making noise due to a bad compressor and it was removed and a new appliance delivered the next day.

Great fridge, enough for a family of 4, the ice maker does not take up half the space as many do.