Customer Ratings & Reviews

I have not used it yet but I am glad I had the opportunity to have a protection plan.

I would recommend everyone get this when purchasing something from bestbuy

Besy Buy GEEK SQUAD PROTECTION PLANS are the best! You can't go wrong, when something breaks, and let's face it, everything eventually does! Best Buy is out in a flash to fix it.

Purchased Geek Squad protection then needed service . It was eazy to set up then fixed. Then a problem arose extensive work done. After repairs it failed twice more for same problem and repaired. I couldn't get a replacement even due to same problem multiple times. So I would of given them 5 stars if they stood behind their replacement policy.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnn!!!!!!!!!!!!

Great features, easy clean up. Beautiful stove and a well upgrade from my last one.

Must get it. My fridge broke down a month before my 5 years warranty expiration date, and best buy just gave me a brand new one (i picked it) since they couldn't fix it

I always get a BB warranty if I'm spending for than a couple hundred bucks. It provides peace of mind and BB does a good job when they're called out or need to replace an item. It's been a life/wallet saver in the past, so I don't leave the store without it.

The fridge warranties are a must!! Please save yourself the trouble snd get it

Good service. They are very efficient and responsive.

I’m in the middle of a crap storm with Best Buy! I’ve bought all my appliances with them since I built my house in 2004. I had purchased a Samsung refrigerator a couple years back and have a geek squad warrantee on it. I came back from vacation on August 1st to my Samsung refrigerators freezer not working. I called the next day for geek squad repair appt. The first possible repair date was 8/10/20. I anxiously waited and took the day off for this service call. I received no call the night before or morning of as in past appointments. When I hadn’t heard anything by 9:30 I called Bestbuy to ask for an approximate time. They checked and confirmed appt, but couldn’t give a time. They gave me a geek squad tech number in case they still hadn’t shown in a while. I waited until 2pm and called the number. No answer, just a taped message telling me to hold and that many things could be handled online. I waited on hold 20minutes - unable to leave a voicemail or callback number, so I finally hung up. I sat down and decided that I would call and just wait online while I watched a Netflix movie. The movie ended with me still on hold almost 2 hours later. Called back to general Bestbuy number to see if I could get an explanation for the no show and an expedited reschedule. I explained the situation. The service person looked at my account and said that the appt was still scheduled??? At this point it’s almost 530pm. She puts me on hold and comes back to say she spoke me to a supervisor and is going to have me speak to the appliance repair department. I get transferred to another person who was not updated about my situation and I have to tell the whole situation again. He placates me with apologies and tells me he has to put me on hold. I wait on hold for 40 minutes and he never comes back and my call get hung up while I’m on hold. I wait a couple of days to see if they’re going to call me back to apologize for the mess up and reschedule the appt. I start calling again almost daily when I get out of work, several times being kept in hold for a customer service operator for over 40 minutes until I have to hang up because I have PT appts. I call the next week on a Monday and actually luck out and get a customer service rep. I tell him the situation (again). He looks up my acct and tells me that he’s going to elevate it to a manager. He says she’s not in right now but I can expect a callback within 4 hours. I wait the 4 hours. I never receive a call. I wait and call on Wednesday again and speak to yet another BB rep and tell my story and ask for help. They promise to have someone call me back. I finally get a callback on Thursday from this “Manager” that was supposed to call back within 4 hours (from my call on Monday). I’m in the middle of work, but manage to tell her my situation and frustrations with a horrible experience with customer service and any follow through. I tell her about my being give the Geeksquad team number and how it was never answered. I ask why they wouldn’t put in a voicemail option to leave a message, and she actually told me that it was because they had gotten many irate calls from customers leaving belligerent voice mails. I told her that might be telling of their services, but not an excuse. She tells me that she’s setting an appt for the following week - Sep 28th (only a month and a half since when they should have shown up). She says it’s with a different company than the one who was a no show. I ask for their information so I can confirm the appt the day before, which she gives me , along me the same geek squad number that no one answers “just in case”. Sept 28th the repair person does show up. I’m at work because I couldn’t nt burn another vacation day for this repair. My adult son is present. He calls me and has me speak to the repair person. This repairer was extremely nice and told me that he knew what was wrong. He took pictures, would order parts and would call to schedule another repair appointment to fix it at a time convenient for me. That sounded great. Knowing that the repair was on it way was enough to forgive the ridiculous start to getting this repair. But wait! It gets worse! I wait over 2 weeks and don’t hear anything. I call BB again to check the status of the parts for my repair. It’s now October!! I have to give the agent all my info again and she makes me reiterate the whole story of my attempts to get my refrigerator repaired. She puts me on hold and they disconnect me 17 minutes into my being on hold. I call again and get yet another agent and have to go through that same telling of how I’m trying to check status of my repair. This particular agent has a thick accent and the terrible habit of starting and ending each sentence with “mam”. She asks about the original repair appt. I have to provide all the details she should have in the computer in front of her. Apparently no one ever puts in any notes when they speak with you. I give her the specifics of the appt repair I had and how I had been waiting for a call that parts were in for an install appt. She doesn’t have any info on my service appt from 9/28. Luckily I copied the information about the appt and provided her with date of repair appt, company and their phone number. She puts me on hold, comes back to confirm info I gave her and stated she’s trying to reach the company. She comes back to the phone after 20 minutes and proceeds to tell me that the repair company that came out and diagnosed the repair didn’t have a mechanic that was qualified to do the repair so they cancelled the repair and the ordering of the parts. “But don’t worry mam, we will get you another repair appt mam”. And so it went with me asking what the heck was going on! I asked how that could have happened and how it could be that BB wasn’t aware of this situation. She couldn’t give me an answer and wanted me to concentrate on setting up another appt. She tells me she’s scheduling an appt with another one of their repair subcontractors. I tell her I don’t want the company who stood me up. I say to her that since the company that came out already diagnosed the problem, why wouldn’t they just order those parts and have the other company install them. She says that they can’t get that information from the company. I’m confused because BB must have had to pay that company for that repair visit. She dissuades me from talking about this further and insists she’ll get me an appointment for the following week with another repair subcontractor. She sets an appointment for the following week and tells me I’ll get an email with the company info and appt confirmation details. I wait for the confirmation email. In the meantime I get an email telling me that the appt set up can’t be met and has to be rescheduled. I look at the Company assigned to do the repair and - It’s the same company that came out for the repair and ended up canceling the repair on me!!! I call BB again. I’m losing my mind! I have to explain my ridiculous situation all over again. I tell her about the appt I had, the canceling of the repair, the promise of a new repair company and how they set up an appt with the exact same company! I reiterate that since that company already made the diagnosis, why weren’t they taking their diagnosis info, order the parts and have another company with a qualified mechanic install them. Again, no answer to that. She puts me on hold and tells me she’s going to speak with someone to help me. All of a sudden the call gets transferred. I am connected to Samsung. He asks me the reason for my call. I tell him I was on with Bestbuy and was waiting for help with my repair. He tells me that he can schedule someone to come outside quotes me a figure. I tell him I have geekqsquad coverage and am not paying for a repair. He says that if the geeksquad person had stayed on the phone and provided authorization I wouldn’t be charged, but without that I’m responsible for paying the repair. I tell him thanks but no thanks. BB is paying for the repair. The customer service rep actually has the nerve to call me back to see if the problem had been handled. I told her off, telling her that her dumping me off on Samsung was a crappy thing to do. I told her what he told me about BB being able to authorize a repair and that I expect BB geek squad to pay for this repair, not me. I give up. I don’t try to call them back. I’ve wasted so much of my own time on the phone with them and I’ve still got a broken fridge. Luckily I was able to borrow the clunker 2nd fridge my sister keeps in her garage during this time. I get emailed that my service is complete and how was my service. I can’t even! I write a shorter version of this review. I get an email a few days later telling me to contact them for Abby back. I speak to a rep that is nice. He tells that they’ll give me the price I paid for the fridge. I tell him that I looked online and couldn’t see any online at Bestbuy that would fit my dimensions. He tells me that the local BB can help me with this. We discuss food spoilage and I’m finally able to get the specific information I need to process my claim. I have a 1000.00 credit for my fridge and they will switch out the old and deliver and install new one once new fridge is purchased. I complete my food spoilage claim and upload it via email for processing on Nov 4th. I look on line and find a fridge I think meet dimensions. I attempt to purchase and it says they don’t deliver to my area. I go to my local BB and briefly relate my issues and inability to order a fridge online. He tells me their on backorder and promise call back with restock info. Still waiting. Haven’t received food spoilage reimbursement yet. Tried checking status by phone. On call with rep 40 minutes. Put in hold and hung up on. Still have broken fridge. Can I get some help here???????

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

Easy to use when you need it and it actually covers issues!

I purchased a new refrigerator with the 3 year protection. When the refrigerator arrived the delivery men unwrapped it outside and checked for damage. The water dispenser was hanging off the door, wires showing. They apologized and reordered a new one right away. I always have great delivery service. I purchase the protection on all my appliances and electronics. I had a washer replaced with a new one that stopped working. We've had several items replaced with the protection so I highly recommend purchasing this extra.

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

I havent had to use it, but 300 bucks seems like the insurance provider/companies are seeing the need to charge a lot based on the probabilty of failure. $100-150 seems like a fair price, otherwise geek squad in general is really good with their warranties, so its worth it.

I highly recommend purchasing the Geek Squad 5-year insurance plan for any appliance. We bought this with a refrigerator 4-1/2 years ago. Had recurring issues with the ice maker and since parts could not be acquired to repair it, we received 100% of the purchase price for the refrigerator to put toward a new replacement. Be advised that Geek Squad has up to 30 days to deliver parts, so repairs can take a while if parts are not readily available. Geek Squad dispatch team was easy to contact and nice to work with. They explained everything and assured me that if I was in a "no cool" condition that they would have activated coverage more quickly.

within 1 year of purchase, my GE freezer is constantly running extremely loud. Today the squad came out for a 3rd time, but still they don't have the correct parts ordered from "GE", and now scheduled for a 4th appointment. UNREAL!!!! Oh yes, and the window is always 7am-7pm -

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.