Customer Ratings & Reviews

I would recommend everyone get this when purchasing something from bestbuy

I purchase the protection, however I have not had to use it.

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.

I have recently purchased a new refrigerator with the Geek Squad service plan. I have always found the Geek Squad folks to be easy to work with and they are exceptionally helpful. I hope to not need them for my new purchase, but I know if I have a challenge, they will provide great assistance.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnn

On all major appliances or products, I always purchase the Geek Squad Protection. I have contacted the Geek Squad twice due to installation issues on two separate appliances and found them to be responsive, professional and handled each installation issue perfectly - above expectation. Luckily, my appliances have not had any issues, however, I have total confidence in the Geek Squad if the need arises.

The fridge warranties are a must!! Please save yourself the trouble snd get it

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

I would definitely recommend the geek squad protection! We purchased it w/ our Samsung refrigerator. We had numerous problems with it and had a repair man come out each time to repair it for free. The refrigerator was finally not repairable after buying it 3 years ago. I was able to get a brand new fridge using the geek squad coverage! I also bought the geek squad coverage w/ the new fridge I got and will get it for whatever large item I purchase there.

Mr Ed and his partner were on time, very polite and explained thoroughly what was wrong with my newly purchased appliance from Best Buy. I will be receiving a replacement in just a few days. I was very impressed by how thorough and knowledgeable they were in first trying to correct the problem.

The best peace of mind that comes with every best buy purchase.

Bestbuy really has great customer service. I highly recommend

I did something dumb. I forgot my plastic dish was in the oven. I was preheating and smelled melting Barbie smells. Instantly I knew I messed up! I called the geek squad because I thought the racks were unsalvageable. The melted plastic had hardened seemingly everywhere on the racks! It also managed to drip below onto the bottom of the oven. I was devastated. When the tech came out he had special tools to remove the plastic and not scratch the special coating. When he left, the oven looked like nothing happened. I was so glad I got the geek squad protection plan!

I ordered this just a few weeks ago and I’m so happy I did. I love the soft close and I have kids that like to leave the fridge open and the beeping sound alerts them to close the door. That’s one less thing for me to fuss about lol. It’s so brings and the water and ice machine is perfect. I recommend this.

Super easy chat online (used my phone) told them the issue, needed a repair man to check it out (he was super nice,and submitted my issue for a replacement..

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

Easy to use when you need it and it actually covers issues!

The delivery guys got the refrigerator in place with ease. No bumps or dings and brought it through a very tight opening without issues.

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store