Customer Ratings & Reviews

Great experiences. All staff is very knowledeable.

Let's face it these days machinery appliances and technology can all fail, and they usually do. But if you have this kind of protection especially from Best buy you can't go wrong. What's better paying a few dollars for 5-year protection or paying several thousand dollars down the line because you didn't buy the protection in the first place?

I love having Geek Squad protection. It is well worth the money.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

The agents installed appliance with no issues, and they were fast and courteous

The delivery Guys were excellent. they moved the fridge into my kitchen which made it very easy for me to hook up and get started. they took all of the cardboard and backing away and did an inspection of the fridge to make sure there was no damange in shipping

It's really simple, Appliances are an Investment. Protect your investment, save yourself the headache of having to deal with possible issues down the line.

it’s worth it although it’s pricey. Found out that this insurance is through Best Buy unlike the third parties that Home Depot and Lowe’s use.

We did extensive research before purchasing a refrigerator. We discovered that regardless of what brand you purchase, the most frequent part to need repair is the icemaker. In fact, several salesman told us that if you own the refrigerator for long enough, it's only a matter of time before that icemaker gives out! We actually wanted to purchase a refrigerator without an icemaker for that reason, but finding one of good quality without the icemaker proved to be especially challenging. And because we had just suffered the loss of our current refrigerator, we realized how tough it is to be without that particular appliance! The price of the protection plan was definitely worth the peace of mind for us. I love the fact that it even covers food loss. The geek squad has proven to be friendly and expeditious. We would purchase it again!

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

The agents that delivered our wash machine went out of their way to additionally re-connect our dryer exhaust (no charge) as they noticed it had come detached in the back and was very difficult for me to get at as I have knee and shoulder impairments. The team was in and out within an hour for the hookup. They wore masks and were professional in appearance and service. The sales manager talked us into buying the larger 5.0 cu ft model as it was more than sufficient to handle the load of a comforter as well - something us guys don't really take into account when purchasing a wash machine. That was a great piece of advice that only cost an additional $45. Thank You Alex!

Def recommend if your buying appliances. New and or used

The agents hooked up my refrigerator and took the old refrigerator and put it in the basement. I will definitely recommend them to family and friends. They did a fantastic job. I will always go with Best Buy and the geek squad. Good job guys!!!

The service was great, the guys were on time, actually he called because he come a little early, polite, took care about shoes on marble floors, very helpful. Gave tips and gave me some helpful hints on some of the features on my Refigerator.

Fridge is fine. Damage at the base of the fridge door by the installer. They also refused to hook up the water. Check the length of tubing and tubing type. They won't work with plastic tubing. They used their foot to puch fridge inplace and dented fridge. They offered a gift card. I had to go to the store to return water hookup They left and didn't use and manager said ask for a make good card for 20%. Nope they offered about 8% soni declined and now they have to send a brand new not damaged fridge. Third party to install and for customer support. Don't buy appliances from best buy.

Excellent service. They'll come over set it up for you they really care about their products. And then make sure everything's working For you and and they check everything before they go and they also remind you to call if anything's wrong

The 2 young ladies Diana and Jessica were so helpful with the entire purchase, start to finish. Many thanks. Honorable mention also our team of driver/delivery. Thank you.

As I say, Greek Squad Protection is a must plus have because you never know when your purchase is going to break down or have some kind of malfunction and you end up paying way more than it cost to repair..so with the geek squad protection plan..you have NOTHING!!! to worry about..and you could be low on funds so having the geek squad protection is a must plus have..i have experience not having a protection and i said NEVER AGAIN!!! I'm getting the Geek Squad Protection Plan so that i can be STRESS FREE!!!

They were super help and learned some new things. I will definitely recommend

I have t had to use the geek squad protection on my refrigerator yet, but based on past purchases it’s most definitely useful. While pricy it can save you a lot of money in the long run.