Customer Ratings & Reviews

[Employee of bestbuy] The ice maker not putting out much ice...idk just seems like the fridge is too bulky...almost feel like its a cheap fridge....but the others were too expensive...guess we get what we can afford..

Love the fridge and the service we got from Best Buy! Bought the warranty ( just in case )......

The delivery guys did an excellent job of installing my refrigerator they were in and out in minutes. I absolutely love my new refrigerator.

The best buy/geek squad warranty is money so well spent. It's worth every penny to deal with them versus the manufacturer if you have an issue.

This was a good choice for me as I've used it and it more than paid off.

Beautiful refrigerator, easy access water dispenser. Love the easy ice dispenser tray and freezer storage.

I've had the protection plan for my fridge and will not live without it now. The agents were amazing and thankfully we had this warranty or else we would have had to buy a new fridge.

Knowledgeable but can get expensive. Fast service.

love my new refrigerator! So much room in fridge and freezer. Love the sleek look and clear drawers. Can believe how much i can store on doors. looks great in my new kitchen.

Great value considering potential issues with expensive products like refrigerators!

This refrigerator, so far has been great, and much better than the Whirlpool that failed me again. LG has successfully addressed the compressor problems which is the reason I purchased it. It's quiet and spacious - well laid out interior.

Best help i had to walk through any descripancy on any of my appliances or computer, laptop ect they are very knowledgeable.

One never knows what will go wrong. Used to be you just plugged in an appliance and it worked "forever." Not any more. Although I always buy good brands that have great reviews, I have had minor/major issues over several appliances that required service after the manufacturers warranty ran out. Though not cheap, the extended 5 yr. protection plan has been well worth it for me and have saved me more than the cost of the plan.

Have purchased Best Buy Geek Squad Protection plans for multiple laptops and equipment over the years. Never a regret.

I purchased the 3-year warranty with some hesitation because everything I read says not to buy. However, after looking at the cost per year, it wasn't such a huge price to pay for piece of mind. The retailer that I was going to purchase my refrigerator from had a much higher warranty cost and the salesman was sort of pushy and initially wasn't going to deliver my refrigerator free of charge unless I purchased the extended warranty. I did purchase the refrigerator and they consented to deliver free, however after a day of reconsideration, I cancelled my order with that retailer and went with Best Buy, who actually matched the lower price of refrigerator the other retailer was offering, but didn't pressure me to buy the extended plan. I did take my 15 days allowed time to decide.

[Employee of bestbuy] Works great as long as you know what’s covered and what’s not

Really nice fridge. day one I had a issue with leak inside the fridge that lasted a couple weeks. Samsung customer service thought it was the filter. It was replaced and we still had the leak. Turned out to be a piece the hold the filter that was cracked. Samsung did pretty well to get the issue fixed with no charge. I don’t have any issue now.

I ALWAYS and I mean always include the price of extended warranty service into the price of an appliance now a days. And Geek Squad IS the best bunch of techs out there of late. As with ALL things this may change. I can only hope not. because, as of now, I will swear by them. But so I did "the other Major warranty outfit that was "crafty" and went under" I definitely can see Best Buy and Geek Squad is still on the move up and hungery for my business. SO, 5 Stars Guys. Keep it up!!! or I will be gone ; )

[Employee of bestbuy] It’s nice to have and just make sure you know what it covers

The refrigerator is nice but my experience with best buy not so much. I had a refrigerator that had water n ice machine and person that came to hook up refrigerator would not hook it up unless i paid to have new waterline ran. Also they tore my kitchen floor and still waiting for issue to be resolved. Eventhough the installer knew he did it and took a picture before he left.