Customer Ratings & Reviews

Service was excellent would recommend this service they are fast and efficient.

I would recommend Geek Squad for any product purchased. With eve penny and they are knowledgeable and very reaponsive

Great product and great service……………………………………………..

We are always happy to purchase the geek squad service.

have had this for several years always auto-renew they have helped me many times

Always a great addition to your purchase. Hassle free returns, repairs or replacements.

I wouldn't purchase something large without the protection. Used it on other items and it's a simple trade. Great add on.

Great warranty. I purchased for 5 years. It’s easy to use.

Good Service. Good to have when you purchase big items from beat buy

The protection plans are great, I have used them and was happy with the results

Purchased geek squad based on previous experience with computers. Kept a laptop of mine running for longer than I expected.

worth every penny, have used it in the past with no issues at all

Bought a refrigerator from best buy outlet. It was an open box but was said to be still functioning. After having it for 14 days we noticed everything in the freezer had defrosted. Temperature reading inside the fridge said the freezer was at 0 degrees Fahrenheit but in reality it was at 60 degrees when i put a temperature probe inside. Geek sqaud came out 4 days later to repair. They claimed the gasket on the freezer was not sealing correctly cause it to let heat in. They then “repaired” it and later that night it was still not freezing. Had to call them again and now have to wait another 2 days to have someone come out again.

A must have, thankfully We have not used it yet!!!

I have used this service once, and it was worth the price of membership. The work was done quickly and efficiently.

Why wouldn’t you get warranty on an expensive purchase? No brainer

had warranty on old one, needed to use it got it again just in case

Affordable extra warranty for high end appliances, sales staff was informative.

Best Buy warranty plans have come through for us before. It's too early to say whether that will be the case for this one.

Love Geek Squad! Agents are always super nice & helpful. Warranty is a great value.