Customer Ratings & Reviews

Definitely gives a buyer peace of mind with large purchases.

Well worth it. They honor their warantees. I gort a 100% refund on a fridge that crapped out after less than a year.

Always good to have things covered and Geek Squad is great and easy to work with.

I have recently purchased a new refrigerator with the Geek Squad service plan. I have always found the Geek Squad folks to be easy to work with and they are exceptionally helpful. I hope to not need them for my new purchase, but I know if I have a challenge, they will provide great assistance.

Mr Ed and his partner were on time, very polite and explained thoroughly what was wrong with my newly purchased appliance from Best Buy. I will be receiving a replacement in just a few days. I was very impressed by how thorough and knowledgeable they were in first trying to correct the problem.

Geek squad has helped us multiple times! Great customer service!

They were not able to get the product I wanted and they came through with their warranty.

Must get it. My fridge broke down a month before my 5 years warranty expiration date, and best buy just gave me a brand new one (i picked it) since they couldn't fix it

Geek Squad is always been good they come out get the parts ordered and sets appointment to come back and install them!

I ordered this just a few weeks ago and I’m so happy I did. I love the soft close and I have kids that like to leave the fridge open and the beeping sound alerts them to close the door. That’s one less thing for me to fuss about lol. It’s so brings and the water and ice machine is perfect. I recommend this.

Called Geek Squad the day of my delivery because the refrigerator began making loud noises. Geek squad helped me connect with the people who could assist me. Long story short, Best Buy replaced my refrigerator within the 10 day return window and all has been good for 7 weeks:-)

Best ever. They are local and like the name says they are geeks and know what they are doing.

I tried to use the phone contact but this was the most frustrating hour I have ever spent on the phone. In the end he sent me to a web site that was supposed to guide me thru the easy fix/. Needless to say it was in tech speak and I had no idea what they were talking about. I finally had to make appointment with a tech to come out to fix the problem. That I understood.

The agents delivered installed and explained all the features of our new LG refrigerator. While doing so they were pleasant, friendly and professional. They took as ling as was needed for us feel good about our purchase.

I haven’t needed to use Geek Squad and I hope I never have to but I know it is there.

I would recommend Geek Squad for every appliance you buy from best buy. They came as needed when you having problems with your appliances

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care

excellent group of individuals. if i ever need them again will def use them .

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

It's a no brainer. Just get all your appliances from Best Buy and Geek Squad protection for all of them. Remove the uncertainty of broken appliances and unpredictable repair bills. So valuable to have the peace of mind from Geek Squad so you're never worried about unexpected repair costs. Geek Squad is extremely responsive. They don't hassle you when you call for a repair. They quickly assign a technician to fix it. Just get this coverage so you can sleep easier at night. You won't regret it.