Customer Ratings & Reviews

Have no need for the Geek squad but its good to know they are there two years later

I got this to cover a TV for 5 more years so I don’t have to worry about something bad happening and having to buy a new one. Beat buy has always had the best service plans compared to other stores and it’s one of the main reasons I will always shop at best buy

This is a great warranty protection to have in case of any possible factory defaults and problems. It's easy to get and very affordable to purchase. Best Buy even lets you know by email the full benefit of having this protection and in some coverage goes beyond the 3 years. I would buy this every time.

Have used this in the past. Very reliable and great service.

Recently purchased a refrigerator and they were exceptional in their help. They went above and beyond with the install. Would love the thank the gentlemen that came but don’t have their names.

Glad I had it before and I will not buy another refrigerator without it!

So glad I purchased this extended warranty because the Samsung fridge is a total piece of poop. Definitely recommend getting the extended warranty for all purchases $500+ but do not recommend any Samsung appliances. Just to make it sting a little extra for me is that the Samsung fridge was a gift for my gf’s mom.

The best response and the service. Very professional.

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery

I asked to add an extended warranty when I ordered the refrigerator. I found out that didn't happen. So I called Geek Squad on June 2 to purchase extended warranty. When I received my email receipt, it looks like the warranty was post dated to the date of purchase of the refrigerator, not the actual day I purchased the extended warranty.

I have not needed it yet. Let’s hope Best Buy sticks to their end of the bargain. I did contact the manufacturer for a replacement part, and they were super prompt. Fingers crossed

For the cost for 5 years of worry free on the fridge it was worth it. Hopefully we won’t need to use it but if we have to we are covered.

Purchased this for my dented/damaged fridge that I purchased on discount. Normally damaged items are sold as is, but they still allow warranty coverage!

Outstanding service. Good merchandise with good warranty.

Gives you piece of mind if anything should happen. Well worth the money

If you purchase a Samsung product get the Geek Squad warranty. I own all Samsung appliances (Microwave with hood exhaust, stove, dishwasher and refrigerator) in my kitchen. Dishwasher went down after manufacturer warranty expired. This warranty goes beyond Manufactures warranty. "Damed if you do, Damed if you don't"

Love the size and options. The temp dial is tricky though, it takes a few tries for it to land where you want it. All in all it's good so far!

Great I am so glad got this service exlent choice I recommend to everyone

Did not have to use this because refrigerator works perfectly

Geek squad was very knowledgeable efficient and helpful