Customer Ratings & Reviews

Kind of weird to review an extended warranty, however, I must say that it is super nice to see that all the information for it is right in my account on bestbuy.com. It will be easily accessible if I need it in the future.

Haven’t had to use this service just yet for this system but have in the past. Geek squad has always came through. That’s why I purchase it again

I've had this Samsung fridge for 4 1/2 days, paid for a 3 yr. extended warranty and there are now problems with the freezer. I went on the Geek "Help Chat" and the geek told me that a repair visit would start at $99. I then called the Geek Squad and was told to call Samsung myself. I certainly could have spent the $200 extra warranty money on something worthwhile, because this isn't.

not happy with the need for a new warranty. I purchased a 5 yr warranty for my original purchase that I could not use for my replacement.

Long ago And oh so far away I fell In love with you Before the second show And your guitar And you sound so sweet and clear But you're not really here It's just the radio

Great to have this program for purchases. Could be a bit cheaper

Peace of mind, just so we have it. Hope we never have to use it, but when we do, like a better neighbor, Best Buy is there?

Haven't had to use it but good to know there is one in place in case of any troubles. Wasn't too expensive and love that they offered a plan!

This a great refrigerator that provides plenty of space for all your food. It has extra storage of ice in your freezer.

They delivered my freezer in excellent condition and helped put it in the house. I love my deep freezer and glad I bought it from Best Buy!

Having this warranty is a must these days! Things just aren't made like they used to be. This is a great warranty and it is well worth the money. We buy one with every purchase!

I've had Geek Squad protection on other Tech that I've bought in the past and their customer service is 5 star. I knew it be a good idea to get it with my new fridge.

Great service. Had some problems but they fixed them right away.

My Fridge failed and they could not find servicer. They replaced it with a LG side by side and refunded me the difference. I now am so much better off with the LG. This service is worth purchasing when buying a new refrigerator. They came through.

I highly recommend the Greek squad service it works great highly recommend

Adding extended warranty to any appliances is always a good idea especially through best buy. We hope nothing breaks down on our chest freezer we bought but having the warranty will help us if something goes wrong. After all nothing is guaranteed to last as anything anyone buys.

Geek squad - Installed refrigerator, noticed small dent, but they left all the packaging and tape inside. Was a challenge and took us a long time to take all the packing components & tape off. Very challenging trying to figure out how the shelving went in especially the shelf that has a mini moveable shelf. And the plastic bin shelf that goes over the beverage center does not fit correctly and is crooked in how it sits.

I truly enjoy the 5 year Geek Squad protection as it makes it so much easier if there's a problem with the product that I've bought from Best Buy. I always buy protection for this reason.

After our move to our new home and a freezer shortage going on, I bought one that was available, and I am pleasantly surprised how much I actually like it. The outside look is what first appealed to me, but the inside capacity is what really put a smile on my face.

Good quality, recommend refrigerator for the cost.