Customer Ratings & Reviews

We had a 3-year protection plan on the range which we had to replace. I am quite happy we purchased a 3-year standard Greek Squad Protection plan.

hopefully I will never have to use this on my refrigerator.

The install of my Samsung refrigerator and haul away of my old one was fast and efficient

Until I receive the protection plan in writing, I cannot review it. My purchase depended on receiving a written copy. If past experience is any indicator, the plan will be great. Your Geek Squad, unlike your sales and billing departments, always exceeds my expectations.

Excellent fridge coverage. Would Definitely recommend.

This refrigerator is absolutely great!! I had to replace my older LG version and this one is such an upgrade. The ice cubes inside the door of the ice maker are just like the ice tray cubes. The one at the bottom is as well but bigger. I love this one! Nice upgrade LG!

Very happy with new refrigerator and Best Buy’s customer service and percs for doing business with them

So far so good ; they have been responsive though I have only engaged with them due to the installation, we will have to see how it is after a while.

not terribly easy to access service, don't know whether it is a function of pandemic & not as many people working but takes a long time to reach someone

This is great! I love that I could get 5 years service, one less thing to worry about

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

The delivery was fast and as expected. Will always use the squad for delivery and installation.

I love this product every amazing my hole family love it

Love the security of having a warranty i know i can trust.

We got this along with the Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator because... just in case! Hopefully we won't have to use it, though.

Our first warranty with our first refrigerator was great in getting our money back for the fridge, being we had it less then 7 months when it started acting up. The warranty we lost when we bought a new fridge, being we "gave back" the fridge. Which I wasn't happy about, due to the fact we wouldn't have to "give back" the fridge if it could have been fixed. So kinda like throwing that money away in my book. Like I said, not happy.

My Added Layers Of Geek Squad Protection Gave My Purchase A Sounded & Tried/True Bill Of Rights; Which Convinced Me To Sealed The Deal !

The agents installed my fridge. They were careful entering house and delivering the item. They have great customer service and answering my questions.

The agent was extremely helpful and curious came in carrying the set up two floors and set it up programmed all the chanel's and even set up the remote then spent the time showing me how to use it