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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4631 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 4,631 reviews
  • Rated 5 out of 5 stars

    Geek squad delivered and unboxed my freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad 5 year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money for the protection! I don't have to worry of anything happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good back up as my original fridge has only a 1 yr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fantastic!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs were perfect. The refrigerator fit exactly where I wanted it to, it looks sharp, and there is pleanty of space on both sides

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always very helpful. Wouldnt buy anything without this protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad and my refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad took care of all my needs without hesitation very happy to have the experience with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a set of appliances, but only bought this for the fridge since many had made comments about it in reviews. I hope the fridge lasts years, but three years of security should cover the highest risk period with the appliance. It may not be a needed thing, but I decided to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed many of my products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is alway amazing.very knowledgeable about all of the products they are selling and working with. I recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad refrigerator set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentleman that delivered the refrigerator where so respectful and new what they where doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with Geek Squad. I have used their repaid services several times and they even replaced a refrigerator when it was leaking and couldn't be fixed. They replaced it with the same model for no charge. They even reimbursed me for food that was damaged because of the leak!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call the Geek Squad to service my fridge. The repairman was on time, helpful, fixed the issue identified a other problem ordered the replacement and showed me what I needed to do when the part arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad always solves the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a 3year plan. Hopefully i won't have any issues with my refrigerator, but if so im happy to know i can depend on geek squad to solve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product, silent and does not take up much space, I recommend it 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this protection. Had an issue with my refrigerator and they could jot locate anyone in the area to fix it so the plan relaxed it with a brand new one. Makes you feel good to have the coverage when you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were so helpful and even though the fridge was so big they did a great job bringing it to my house.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Amber. Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Refrigerator New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did really great job on fixing, they were so much helpful replacing old to new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use this yet, but it gives me peace of mind to know that if anything goes wrong, it's covered.

    I would recommend this to a friend