Customer Ratings & Reviews

I purchased a 5-year protection plan for a fridge which was delivered to a rental property. It is a safe thing to do since it is a rental. If anything goes wrong, the tenant can call and get it fixed.

Delivered my item and explained the warranty. I know if somthing happens i will be taken care of.

always a good thing to have an extra warranty. i have that,plus they repair at my home or replace it.

A great upgrate. All my food is so much colder and it saves more energy compared to my last GE. Easy to use and better with a iphone.

Had ice maker problems, one call and appointment made, no questions and in less than 10 days repair completed, no more issues

Comforting to know this will take care of any ussues

We love the four types of ice! There is also plenty of space even though it’s a counter-depth fridge.

I picked up at store and installed it myself. Did not use Geek Squad.

I always purchase Geek Squad Protection. It is the best warranty on the market. I can make large purchases with the confidence that, if my item “messes up” or “breaks” it will be repaired or replaced without any problems.

first time returning an item using the Geek Squad extra coverage and it was a breeze. buy the extra protection for peace of mind.

Purchased with our new LG refrigerator. Good value to protect our investment and avoid any near term warranty management issues.

This was a bit more than I wanted to spend, but I purchased the 5 year plan. I like the ruined food coverage, and with supply chain issues, felt it was a good value. Hope I never need it.

I haven't used them yet for my refrigerator but for other purchases I have & they're great knows what they're doing

Love this refrigerator however, had to have it serviced after only 3 months due to poor installation. The large round ice cubes are funa dn a real hit with the little ones. They last a long time so are also functional.

We always get the protection plan it really does save you in the long run if something goes wrong with your unit

The agents were very professional - took care to deliver and set up new refrigerator and removed the old. Great Customer Service!!

Geek Squad protection always stands by their product

Extremely satisfy with our Brand New Samsung Refrigerator:) I highly recommend purchasing the protection plan! I chose the 5-year plan! Keep up the great work Best Buy! #1 in my book:)

Very good value. I like the fact that not only is my freezer covered by the geek squad plan but also the food in the freezer is covered as well. This was an important factor in my purchasing this product. I also like the reputation that the geek squad has for resolving customer issues.

I bought this when I bought my new refrigerator to ensure it being replaced/repaired if needed. I don't understand however, why I keep getting offers to purchase it again--as supposedly it's warrantee will expire shortly.