Customer Ratings & Reviews

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

always a good idea to get the extended warrenty for appliance

haven't had to use the service yet but it's nice knowing if something goes wrong with our appliance they'll come and fix it.

within 1 year of purchase, my GE freezer is constantly running extremely loud. Today the squad came out for a 3rd time, but still they don't have the correct parts ordered from "GE", and now scheduled for a 4th appointment. UNREAL!!!! Oh yes, and the window is always 7am-7pm -

I am a huge fan of purchasing extended warranties with the Geek Squad for all of my electronic and appliance purchases. I have rarely had to use the warranties, but having the sound of mind is worth the small fee for the added coverage. I'm a big fan of Geek Squad coverage!

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

Purchased this extended warranty for peace of mind.

so far so good, thankfully I Have not had to partake in this yet

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

Geek Squad protection is the way to go. They have helped with other appliances in the past and did a great job!

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery

I would always recommend geek squad protection they replaced my refrigerator with no problems brought it to me set it up in my kitchen very much worth the money

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

Geek squad protection plan is by far the best Best purchase I’ve made for all my appliances.

The installer team of two were amazing. They were very careful of our home, wall corners, doors etc. They were knowledgeable of the hook up and operation of our refridgerator,

This Fridge is great for our 8 member family . Everything has a place without looking so cluttered . It’s spacious and easy to clean .

Excellent company good service fast resolution, recommended

I compared several protection plans. This one beats HHGregg and Lowe's by miles. Sears is beyond expensive. This plan made the final decision for my place of purchase, because it was better and cheaper. Everyone is willing to match prices, but the protection plan is not something anyone can match.

Love the refrigerator and the customer service experience. The fridge was used and not open box. Still love it !

Haven't had to use it yet, but I've used it in the past on other products and the protection has been good to me.