Customer Ratings & Reviews

Absolutely love Best Buy geek squads help in person or on line. They are always very patient and explain everything in detail. I will always pay for this service.

Sometime mom can't work the Ice maker, maybe i will help get someone out to help her

Love this service. They have been very helpful for what ever needed. They even came to the house and help set up our new TV & Surround sound system

My husband is remodeling our kitchen and chose this fridge as a wonderful addition to the new kitchen. It looks great and is very spacious. The only things I would like it to have is moveable door shelves and maybe a third drawer.

Definitely worth having this service for the refrigerator. Gives us 3 year protection from any major repairs that may be needed.

Is excellent, has everything I need, and when I need it

I am enjoying my freezer, whereas it holds a lot of food and I just love it.

We loved the extra security. Affordable price in my opinion. I would recommend.

We usually always purchase protection plans for high cost items. The cost was not too expensive and made us feel better knowing we had it.

I haven't installed yet so I can't give an update on

Bought the extended warranty. Haven’t used it but trust it will be there if I do.

Bought protection on new kitchen appliances. It seems expensive but should I ever use it I might change my mind! Hard to review something you hope never to use :)

As i keeo saying you gotta have geek squad its a bonus to have

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

We had a previous plan that allowed us to receive a new refrig. Our old refrig was a lemon. We learned from this. Plan paid for itself several times over. thanks

warrantys are like insurance — you never know when or if you will need it! But i just could not pass up on the extremely reasonable price for the 5 year warranty! thank you BestBuy & GeekSquad!

Would be good for the garage or basement, been having problems with climate control, very cheap parts, I looking for a different refrigerator unfortunately I still owe on this one, but I am constantly having to replace everything in the fridge/freezer cause the freezer freezes and the fridge doesn't stay cold.

The 5 year Geek Squad protection is great! If I have a question, I just call and they have an answer for me!

I highly recommend this, it saves so much in a long run, and offers peace of mind.

Haven’t needed to use yet so I can’t review fully. If I need to use the service, I’ll update.