Customer Ratings & Reviews

we always shop at Best Buy because they’re always so helpful. Best customer service.

Very professional and helpful! They seemed very knowledgeable about what they were doing.

My agents installed the washer and dryer quickly and made sure it was all good.

Excellent professional work from the Geek Squad. They never fail to repair!!

Always recommend. Never enough help these days. Especially if your older.

The installers came early and were friendly. They did the job quickly with no issues. Hauled away my old washer and dryer and were gone. Use Geek Squad if you need it done fast and right.

Had to have squad come shortly after I purchased combination washer nd dryer. It was very frustrating to get someone out to check why my item was sending codes of error. Problem was eventually resolved. Yet It reoccurred recently so I will be calling back to service item afain

I am happy that I paid for the protection plan. The team members are very friendly and helpful.

Washer and dryer set is great. It is nice to have a cute matching set.

I haven't used them yet altho I believe I shouldn't have a problem my son uses there services and always had good luck

Love love love I loved everything!!!!!!!!!!!!!!!!!

I love, love, LOVE this new washer/dryer. Its so easy to work and it does a great job. Its near perfect for elderly , handicap people like my husband and i. The filter is easy to get to and do. The only problem is we have to have one of the girls to fill the dispensers for us, because they are low to the ground. Also they have to clean the pumps for us as well when it needs it because it also is low to the floor and hard to get to. Thankfully it does not need either of those very often.

They have done great work for me in the past they are prompt

The only bad part is if anything happens after the first 14 days and before the one year mark you have to use the manufacturer warranty. Totally worth the costs. They have saved us hundreds in repair bills. Everything I get I buy the geek squad protection.

we love the washer and dryer and the customer service you get with best

its awesome! we've had this for a few months now. if there are any errors it easily explains how to fix the issue. any issues are always just minor normal upkeeps that we forgot to do. I recommend this product 10/10. Some people say they aren't sure how they would like not being able to start another load while one is drying; with my experience it has been much better to take the time to do it this way then to constantly forget my clothes in the washer and have to rewash them because of the odor. this I can turn on in the morning and head out if I need to. also the timing is very efficient and doesn't take long at all to wash and dry.

I bought the protection plan and they refused to help my washing machine shaking all over the place. It was brand new.

Buying a replacement washer and dryer is never a welcomed expense. Luckily we had our LG appliances for 15+ years with only one service call. No one wants this money outlay for new appliances, and to add on the service is an extra cost, but the peace of mind is so worth it. Best Buy’s no questions asked policy for a service call is worth every penny. Try to find a repairman the day after a houseful of company leaves you with a million towels and sheets to launder. You’ll pay more for his service than the service plan!

Delivery and set went well, had one phone interaction and service was helpful.

They have great customer service and help you as much they can.