Customer Ratings & Reviews

The agent was nice and competent but the policy is crap. I had to wait 30 days to see if the part would arrive to the warehouse and if it didn't my washing machine would be replaced. The part never arrived so I got a new washer but we had to wait 30 days which meant going to the laundry mat until it was replaced. The CS rep told me I could buy a new one but why would I do that when I have a warranty policy? It made no sense.

Great customer service and professional with delivery.

Well, I want my 25 Best Buy Points, so here goes. I bought the Geek Squad Protection Plan with hopes they cover and/or fix everything the plan states they will. Have not had to use it yet. So far so good.

I haven't had to use this for my washer/dryer ...and hope I don't, but in the past I've valued the protection plans at Best Buy. Geek Squad can't be beat!

Geek squad protection has saved me a few times. I always recommend it!

Geek Squad is the service everybody needs when shopping at bestbuy

This was a big purchase for my house and I would like to insure that its well taken care of.

Easy and fast delivery. Set up was easy very friendly men.

Never been a fan of extended warranties (if the product is quality, why need it?). Bought a refurbished floor model washing machine that failed after 3 weeks. I call and no hassles and it was replaced.

Best plan around. Has help me on more than one occasion

It feels good to have that security just in case something goes wrong with my appliance. I have not had to use it but it gives me piece of mind.

This washing machine only lasted for one year and five months before it broke down. The hot water inlet valve stopped working and the gears under the tub started whining loudly. I was able to receive a new one only because I purchased a Geek Squad warranty for 5 years. I then purchased a new warranty and hoses for the replacement for $250 for a new warranty and hoses incase this one decides to break down. One last complaint I have about the extended warranty is if you file a claim they will void the warranty, yet no other warranty company will void your contract for a repair or replacement until your 5 years you paid for is actually done. I advice anyone making a big purchase ticket item to find an outside warranty company which will guarantee you the full term contract for the 5 years.

Better safe than sorry. Its good to uabe the added support as an option.

I always buy the warranty, it paid off. The last washer quit working and I got back the full price paid and used to to buy new washer

I always buy the warranty, it paid off. The last washer quit working and I got back the full price paid and used to to buy new washer

Wow so good woooooow it’s not bad very much so good

I would always recommend 5yr warrantee as these LG machines are so expensive to repair as they have wifi features& complex mech/elec systems.

You have to have warranty coverage for your appliances. Geek squad protection is way better than dealing with the manufacturer warranty.

The plan is very important I think ! it provide a great protection !

I didn’t used the Geek Squad service but I got because is a security guard for my machine and the price is good. I recommend to buy this service.