Customer Ratings & Reviews

The agents installed my dryer quickly love the color

These are great washer and dryers! It has all the bells and whistles to be energy effecient too!

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

excellent extended warranty service, just what i needed

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.

I get geek squad protection just because it nice to have.

Love the Geek Squad. They came out to help with the first set of washer and dryer. They were very professional and helpful.

with all the electronic elements existing in today's appliances,,, it seems that you need to insure yourself and products w this service

since I haven't had to use the geek squad I can't give a review I have only had the dryer since November but I really like my new dryer.

I am so proud of purchase and it really has been a blessing

Besy Buy is a great company IMO. The service techs know their stuff IMO. I would recommend the piece of mind on high dollar items

You can never go wrong with geek squad protection. They have always been so helpful and it gives me a piece of mind knowing my devise(s) are protected

The agent did a great job connecting my new washer. He was quick and efficient.

I love Geek Squad! They are by far the best for taking care of our electronic needs. Thank you!

Very easy to get, and very worth it. Given the cost of the original product, getting this really give you peace of mind.

The installers were efficient and timely. Answered all questions well and was able to operate the pair with no problems. Thanks.

This is a great companion piece for my appliance. Excellent choice

Superb!! Beautiful, quiet, great value. Purchased on sale and received an awesome deal. I love walking into my laundry room!

Easy to use does a great job does what it says on the tin