Customer Ratings & Reviews

Best buy was able to quickly replace the unit i needed with no questions. the guys came out to replace it in a timely manner !

Definitely a must to purchase this extra protection

They are so helpful and professional. Help solve problems with ease. Makes my life way easier and doesn’t give me any worries

This product offers great value for money. It's well-made, durable, and has all the features needed at a reasonable price. It would definitely be recommended to others.".

we love each one and get it for all products purchased from Best Buy

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.

With Geek Squad you get a peace of mind. I don't have to worry about going anywhere else for repairs. Geek Squad will take care of it.

geek squad on large purchaSE with lots of moving parts like a washer or dryer -- call for service before one year is up regardless if you need it

I called to inform the company that the delivery guys were quick but a little too quick because they failed to completely set up the vent/exhaust tubing & I had to call back and get it done properly.

The agents came and repaired the washing machine when it broke, they were very helpful

Had a problem with my first washing machine we bought and Best Buy stepped right up with my warranty and delivered a new one hooked it up and all is good.

They Installed it sooner than expected and it is the best Washing Machine and matching Dryer that I have ever purchased. I extended by Warranty from two years to five years just to be safe. A Great Value

Another warrant, another protection plan. Difficult to rate, because I haven't used it for this purchase. Others, have resulted in a positive experience.

The initial installers forgot to set up my dryer to the vent but the bell squad came and saved the day.

Helped out very well and answered all of our questions.

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

The agents unloaded my appliance and hooked it up to the correct outlets and tubes . Very knowledgeable about the appliance and how to run it.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Great service to add more time to your products warranty

My washer could not be repaired and was covered under my extended warranty. There was not any problem working through the process and the replaced was scheduled for delivery 2 days later. Service dept ROCKS.