Customer Ratings & Reviews

Geek squd did great job on second delivery of washer. First time the left in hall. I think they wanted to go home and evening mgr didn’t help

Did not need to purchase the Geek Squad protection plan so I returned it back to the store and got a refund. I have been personally called a really big Geek for over forty years now. With that being said and my peers letting me know that I am the biggest Geek that they have ever known for such a long time now, I know that I am completely capable of fixing anything that might cause a problem with the computer electronics on the washing machine should it fail. Can't be much different from the computer controlled French fry machine that I operate at my work where I am King. Burger King that is.

Dropped conveniently where I requested. No install.

I got the 5 year plan. And my washer broke and they came with a new one. Always make sure u have a plan in place best thing ever.

Plenty of room inside washer to do bedding. Easy to use.

Definitely the way to go when ordering these kinds of items. There was a problem with a friend's purchase who had this protection and they took care of him immediately. Very helpful.

the coverage is excellent, we received a good price for the product. in another seller, the coverage price will be more.

Very useful if anything happens to the washer I just bought

I haven’t had to use this. But I wanted my appliances protected. I have done business with Best Buy for years. I have never been disappointed.

Love these they work great. Big for a big family. If you have a lot of kids you need these

The geek squad team was great. They were able to mount the tv and connect all devices perfectly. They were very knowledgeable and helped answer my questions well.

The geek squad was a very nice group of young fellas

Definitely worth the cost for 5 years protection. Have had issues in past with both washer and dryer and repairs and new units far outweighs cost of having this piece of mind.

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

We love having the coverage just in case of a repair. We bought this coverage before and had to use it and it was a good experience!

I love washing my actually everyone's I it the best purchase I've made this year

Great installers couldn’t ask for better experience

well my whirlpool washer broke down after about 3 yrs , but lucky ive got geek squad protection , Right , nope Wrong , when i broke i called the geek squad and they sent out a repairman with 4 days this was pretty good , unfortunately he did nothing and said the washer needed 2 parts a little part and a big part , he said it should only take about 3 days to arrive and to call back when i get the parts, well the little part did take 3 days to arrive however the big part didnt arrive so i gave the geek squad a little call and ask them how long before i get the big part well suprise im looking at waiting another 21 business days (over a month in total before they even get the part) this is not a rare part and its not a rare company its whirlpool , but i was told that these companys send out all their parts in bulk and that im just going to have to wait over month before they decide to send all these parts out to all these different customers , so if your considering buy a geek squad protection plan ( or anything whirlpool for that matter ) its worth considering that if anything bigger than a broken dial occurs you may be having to wait for parts and then have to make a appt for installation of the parts which cant take over a month to get the parts and then several weeks for installation (6 to 8 wks in total ) for me i would not have bought this plan had i known what i know now ,

The agent came out and repaired the unit the very next day. The problem was solved and no further issues have come up since.