Customer Ratings & Reviews

My agents installed the washer and dryer quickly and made sure it was all good.

I have always gotten Geek Squad Protection on all of my major Electronic Purchases and they have yet to let me down when it comes to needed assistance

Excellent professional work from the Geek Squad. They never fail to repair!!

Always recommend. Never enough help these days. Especially if your older.

4.5 years into a 5 year warranty on a washer dryer unit, Best buy returned my purchase $. When I called to have the water pump replaced again, I just politely said "I'm calling for my 6 month pump replacement". Representative looked at the history, escalated to the department of magic. There was no like replacement available, so they refunded the purchase price (not the warranty price). Bought the 5 year warranty for the next w/d. They had to do it in person, using some extra steps because we have the membership, but they could do it.

Always a good back up. You can’t know when it will malfunction.

We haven’t needed it yet, which I guess is a good thing.

Reasonably priced protection my old machine failed in three years with no geek squad had to replace it.

As far as my purchasing the 3-year Geek Squad Protection Plan...I have not had to use it per se, but glad I have the peace-of-mind if/when I do .

Washer and dryer set is great. It is nice to have a cute matching set.

Love love the geek squad protection plan have used it numerous times on different things and have had no issues had a tv break and they gave me a gift card for the worth of the tv and same thing with a dryer I get the protection plan everytime I buy anything here

Please take my advice and purchase the available extended protection. I don’t normally purchase extended protection, however with all the technology today I thought it would be a good idea. My 3 year old washer developed an issue that couldn’t be repaired. Best Buy did a great job of assisting me with a replacement and covered all of the expenses except hoses and the new extended protection. I’m completely satisfied!

So far I haven't had any problems where I need to call in The geek squad so I'm satisfied

we love the washer and dryer and the customer service you get with best

Purchased the optional 5-yr extended warranty for my LG clothes dryer purchased in 11/2019. I have had to call Geek Squad for a non-functioning sensor drying issue 3 times! The third instance this February triggered their no-lemon policy clause which alerts them to automatically replace this for a new like unit or one of your choice. I ended up choosing a different brand dryer and again purchasing the extended warranty. This saved us from puchasing another dryer for approx. $900.

Delivery and set went well, had one phone interaction and service was helpful.

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

Did an awesome job putting on my screensaver?That was under warranty, did not give me no hassle

I recently purchased the 5-Year Standard Geek Squad Protection for my new Dryer and I am extremely pleased with the coverage. Not only does it provide comprehensive protection against accidental damage, but it also covers any manufacturer defects that may arise during the five year period. Furthermore, their customer service is top notch; they are always available to answer questions or help resolve any issues that may arise. Overall, I highly recommend this product as a great way to protect your investment and ensure peace of mind for years to come!

They have done great work for me in the past they are prompt