Customer Ratings & Reviews

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

Always good to have extended service on appliances.

I was reluctant to get Geek Squad coverage but knowing that I have it has been worth it.

Lots of protection for little cost. Nice to have a piece of mind know your coverage for 5 years

Not bad. Does the job. So we shall see how long it last.

Have never had any issues with Geek Squad from Best Buy

I love it. Perfect size and does a great job. I would recommend.

This is great to have they take care of you and fix the problem ASAP.

Love to have extra protection and security on my appliances,

I love my dryer it works great. Was a little worried about LG but I’m pleasantly surprised.

Have t had to use it. Affordable enough to be a sound investment. Peace of mind is worth it!

Great price for a 5 year warrenty and worth getting it.

Best Buy's Geek Squad protection is top notch in providing peace of mind with any appliance worries.

The only way to go ,we only use bestbuy for all our major purchases

Peace of mind at its greatest and latest!!!! Don’t hesitate

In my opinion it’s worth getting extended warranty

They delivered the product and installed it with all new connections.

Have not had to use this warranty but gives good security

Been helpful so far. Can quickly set up appointment for checking the faults in appliances.

Good deal....... Goood ítem ........ Good price ............