Customer Ratings & Reviews

Always protect your appliances with a service plan, you never know what will happen when the warranty expires

I've used geek squad for 5 years on other purchases and started a new 5 years with them. They are very efficient and explain your problem and how they are going to fix it. They do come within a reasonable amount of time

[Employee of bestbuy] Bought an insignia washer and had an issue with it after a few years. Best buy couldn't find a repair specialist so they decided to replace it with a brand new washer.

Always good to have a Geek Squad warranty/service setup for your appliances from trusted professionals. Worth it to have it. Awesome service.

[Employee of bestbuy] Is used constantly in my household, holds up just fine with daily usage & the wide range of settings is really nice

Good service definitely recommended. ..............

Already have a my Best Buy protection plan, but we always get the extra two to three years of protection on all electronics

GeekSquad always stands behind the products. Service has been quick and efficient. If an exchange is required, that is also handled quickly.

Can always count on geek squad to help. Great service

Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

[Employee of bestbuy] The process for adding the geek squad protection plan was smooth and easy to do. No hassle and very quick. Highly recommend!

Works great! Does a really great job with large loads! would recommend. Geek Squad installed everything no hiccup in 20 minutes!

I usually get an extended warranty when offered and for the past 10 years I have never had to use any of them. Good products.

Very professional workers , Helpful with loading merchandise and answering questions

Never had to use them yet, but gives one a form of comfort knowing one has help if needed!

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

Great experience and fast results in fixing our issue

I’ve always had great luck with geek squad service. It pays for itself. I’ve had it on a robotic vacuum that had issues & I ended up with a new one. The newest geek squad protection I got was for my new washer. That way I don’t have to worry about my new appliance!!!!

Hope to never need it ... but it is good to know that If I do, I will get 100% purchase price back if something cant be fixed, etc! This means it is NOT pro-rated like a car battery that depreciates over time. 1st year they work in conjunction with manufacturer's warranty, and then 4 yrs after. Like I said, fingers crossed I will never need it as long as the products live up to the manufacture reputations!

The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.