Customer Ratings & Reviews

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

This paid off well when my LG Washer died 13 months after purchase. The call in process was quick and easy and the in-home tech was on time and knowledgeable. The service was good and there was no difficulty in working out a fully covered (same or lesser priced) replacement.

Highly recommend to buy Geek Squad Protection on all electronics these days. My washing machine protection came in VERY handy and saved me lots of time and money.

With all the electronics & computer technology, the Geel Squad extended service is well worth the money. Best Buy really takes care of you with this.

Geek squad support,, always a good idea, !!!!!!!!!

I love my dryer. This brand last for ever. The purchase was so easy and personnel at the store were very helpful and attentive

I love the LG appliances. A couple of things to think about with this product, First,I am 5'4 and I cannot reach to the bottom of the drum to remove all the clothes, I have to use a stool to reach the bottom. second, I have had this product for about 6months and it is leaking from the bottom.

These machines are awesome for pet owners. They really do help manage the pet hair and offer great suggestions to assist with doing so. I love the color (matte black) and will definitely recommend these to all of my friends.

My mom always taught me to protect the things you buy, and Best Buy's Geek Squad Protection is one of the best warranties you can buy. Ive been a huge fan of Best Buy for years and have spent a ton of money, and any large item I always buy the extended warranty. Its not only offering you a peace of mind, but its also perfect IF something breaks. I havent had to use warranties from Best Buy often, but when I have, I have always been taken care of.

I’m glad I added the needed protection It just give me a piece of mind and all worries aside

The gentlemen were very efficient and seemed to be careful about the install

I'm new at this home ownership thing so of course I ordered a gas dryer when I really needed an electric dryer. They were so helpful correcting my mistake. They quickly installed the correct product and even got the revised bill correct. And best of all, no one pointed a finger at me laughing!! lol

I always purchase the Geek Squad service. It's a great buy knowing you're protected if you need the service. The times I needed to utilize the service it was hassle free!!!

I work in insurance and kniw how important protection is especially on machines that coat this much. Im thankful for the service.

Glad we got this because when we picked up the washer and dryer we didn’t have our house yet so by the time we got our house and started setting them up the washer didn’t work. Had to return it to the store and come back within a week to get a new one. Had to pay some money for whatever reason it was for how long we had the washer. Might have been $25. But glad we got this because we would have had to buy another washer…

Great quality for the price. Nothing fancy, just right for apartments.

Great service when buying in store and when they worked with my schedule to get it delivered

Very pleased with this combo washer/dryer will fit right under my counter top. Glad l git tge Geek Squad warranty. Peace of mind if l need them.

Very professional and helpful, made sure I was happy with my service

I am sure the Geek Squad will be pro's if I should ever need them.