Customer Ratings & Reviews

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

The washer is great! Its huge. The best buy customer service was awful though. Shawn the manager at the South Portland store is super rude and condescending.

The sense of security you get from paying a bit extra is worth it. Especially for the purchase of big-ticket items. I have always had a pleasant customer service experience.

Purchased the 5 year extended warranty through the geek squad for our Samsung washer. Although I haven't had to use them yet, it is nice to know I have the added protection if needed.

The agent mounted my dryer very professionally. They carefully carry the dryer minding the wall and protecting the floor.

Warranty helped my washer get replaced though in order to get it replaced we were still out of pocket $400. I went back & forth with warranty division but finally got things resolved.

5 year warranty on washer and dryer used once or twice on washer dryer before pays for itself if any problems do occur and in 5 years its likely

Purchased the Geek Squad Service Plan. Have not needed to use it, doubt I will need to, but better to have a service agreement and not needed rather than need and not have.

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

This 5-Year Standard Geek Squad Protection is well worth the price when it comes to modern appliances. If the item can be fixed then the Geek Squad protection plan will cover it and if not they'll replace the item covered.

We haven't used it yet, because the washer/dryer is working well.

I love best buy been with them for years with my applying

Best service always buy home warranty this any stuff you buy

We always get the Greek Squad warrantee of high dollar purchases. Quick and easy one stop shopping. I’m sure there are other options, but have always been pleased the BB when I needed to call.

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

Excellent excellent excellent customer service! Love it ❤️

I am not sure what to think about this protection. I have purchased it twice and needed it twice, but there is no prorating. Once the dryer is replaced, you need a new Protection agreement. I was six months in on a new replacement dryer. I am electing not to purchase this protection again. I will just get the unit repaired under warranty or replace at Home Depot.

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

Great, fast and fixed issue. Tech was quick to fix issue