Customer Ratings & Reviews

Excellent excellent excellent customer service! Love it ❤️

I am not sure what to think about this protection. I have purchased it twice and needed it twice, but there is no prorating. Once the dryer is replaced, you need a new Protection agreement. I was six months in on a new replacement dryer. I am electing not to purchase this protection again. I will just get the unit repaired under warranty or replace at Home Depot.

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

Great, fast and fixed issue. Tech was quick to fix issue

I think it’s good to have. When researching this dryer it seems like most people encounter issues in the first couple years.

Haven't had to use it yet, but decided it was a good idea to have extended coverage for my new washing machine.

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

Do not ever buy an appliance without having Geek Squad on it. They replaced the machines with no questions asked because it was broken and did not have parts or the machine. Worth every penny exponentially.

i purchased the warranty because i have had to use it in the past. I highly recommend getting it because it will save you money later.

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.

It’s great having geek squad protection I recommend this for anybody and everybody you buy an appliance. You buy an electronic buy anything there and you can get the geese squad protection by it.

Great price for piece of mind. We don't generally buy protection plans but felt out necessary with modern appliances

Great, fast and quick response . Tech was quick to fix

Haven’t had to use it but I would have paid more for a 10year warranty.

Beautiful washer and dryer. They look beautiful together and work perfectly.

There were very friendly and nice and quickly set it up!

Haven’t had to use the extra warnaty but it always good to have extra protection

This washer might save you money without having an agitator but it will take forever to wash your clothes! 79 minutes is a long time for a normal load

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

I hope i never need to use the service but am glad its there if i do.