Customer Ratings & Reviews

They came to my home ordered parts they needed didn't completely fix first time ordered more part installed them and stove is fixed and working as it should. My only thing I think they can do better is less time to show up after u call to scedual I called they came 4 days later then needed part had to get part so 4 days later came back needed more parts so had to date another 4 days but they were polite and explain a lot as they were doing it they also cleaned up after they were done with work

I always get extra protection when making big purchases. My last appliance I purchased I got the 3 year warranty and I never had to use it, Would definitely recommend.

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

They hooked my washer and dryer up. They was great

Bought washer and dryer, that loaded it into my vehicle.

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

This is a must buy for appliances as i do not think quality of GE/Samsung/LG are the same anymore. My last washer started having issues at 3 years and this is worth every penny for peace of mind protection

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Not worth anything. They employ sub standard repair companies.

Agents came and picked up my old washe/ dryer and installed new unit. Very friendly and professional.

I haven’t had to use it yet on the new washer, but hopefully I don’t need to

The agents very Professional. I’m grateful for their help!

The installers did a fine job of bringing in and setting up my new LG gas dryer. They followed COVID protocols, used shoe covers, carefully removed and restored the hydrolic hinge on my screen door, properly installed gas hose & exhaust, leveled the unit, and made sure the unit was working properly before the left.

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.

LG steam front load washer and dryer, I have these at both houses, uses very little Easter and cleans your cloths very good. The dryer has wrinkle free setting that leaves your clothes pretty close to wrinkle free. Also have the pedal stool with the built in washer for quick wash of one or two items while you’re running a full load

The protection plan from Geek Squad has been a blessing for all my appliances that need repair. Have always with their immediate response for any repairs.

Nice to.kmow if something goes wrong Wasn't a bad price point

Good t customer service Great job Geek Squad. Thank you!

Bought this plan for my washer. Five months after buying the washer and this plan, my washer had a leak. It was a disconnected tubing and was fixed quickly for free (would cost over $200). Yeah it would be still under the manufacturer's warranty but from what I have read it could be a headache to get help from them.