Customer Ratings & Reviews

Alması ao helpful better price good quality service

No issues with the warranty and easy quick scheduling.

The agent was very respectful and helpful. Knew exactly what was wrong with my washer.

I have not had to use the warranty yet. I will use it when the time comes

The squad was very polite and went out of their way to make sure I was satisfied after an order mixup in the store. Great guys.

I ordered a combination washer/dryer and a warranty. The extended warranty kicked in on June 20th 2020 and here we are at May 18th 2023 and they tech pushed my repair date a week and said my drain motor is not covered and is going to tell me how much it's going to cost me. Nice.

I always get extended warrantees on new expensive major appliances. Peace of mind and ready for any problems. Modern appliances are not as long lived as the good old days. Too many things can go wrong with computer chips.

Had a problem with Samsung dryer. Geek squad came out and determined the dryer was bad so they replaced it, no problem! 5 year warranty worked very well!

Sometimes it can seem easy to pass on the warranty (where they get you)....being a believer in them helped us as we lost power last week and an item had a surge. Knowing it is repaired or replaced for free makes it worth it for unforeseen and uncontrollable circumstances.

Haven't had to use Geek Squad this time but have always had a great experience in the past!

I purchased the 3 year protection just incase. Definitely worth it if something happens or goes wrong and with a big purchase nice option for the future

Awesome product. Awesome service, will always purchase

The new washing machine was not operating as required. The geek squad offered to immediately replace the unit. I was able to get the unit to work properly after turning the operation knob back and forth and resetting it to "normal" operations and it works very well now. I called the Geek Squad and they nicely cancelled a replacement washer. No problem !!

Based on reviews… which said that the LG washer and dryer that I bought are excellent but periodically they ship lemons, I decided to subscribe to the geek squad protection plan. I've never done this before but the reviews said that when the machines are lemons they're truly lemons and will need to be replaced over a period of time. But once you get them working they work very very well.So far so good. I haven't had to use the geek squad warranty so I'm keeping my fingers crossed. I'm hoping my first washer and dryer ordered aren't lemons.

So far haven't needed the warranty. Fingers crossed!

Very helpful when I had to reschedule the installation of my new dryer.

I love when it let me know when the cicle is done.

This smart dryer is a super upgrade from the one I use to own. Very efficient and quite. The Tech helped me pick the dryer as super friendly, and very helpful, glad I chose BestBuy.

I feel the need to have a 5 year warranty on any product because things can unexpectedly go wrong. Even though the dryer I purchased is a high quality dryer I need assurance with the 5 year protection plan in place. I've used the protection plan in the past because we purchase many and its user friendly. Thank you

You can never go wrong. I always get the geek squad protection on almost every purchase I can. Easy exchange and or repair process.