Customer Ratings & Reviews

They hooked my washer and dryer up. They was great

Good t customer service Great job Geek Squad. Thank you!

Totally love my outfit!! The guy said installed it. We're perfect in every way very careful with the units. Needless to say I am very happy!

Love how you can change settings for all types of laundry. Also uses kess water and electricity than my old set of HE top load that got damaged in flooding.

Sometimes the clothes gets off balance and it will shut off and you have to take clothes out and rearrange it to make it work

Definitely worth the peace pf mind and knowledge that something like this is covered.

A must when purchasing an appliance or anything electronic

I'm Grateful that I had an Opportunity to speak with n learn so much from Bob in Utah today. Before making an appointment\, he asked a few questions about my washer. Bob took his time to explain what the problem couldn't be n what it most likely was!

Geek squad always delivers great content squad protection

So, they sell the warranty plans well, I mean who wants their applianceappliances to break and have to either spend a few hundred dollars to replace them, or just spend a few hundred dollars to buy new ones so soon. Well my washing machine, which was a little over a year old breaks, Nov 4th, I have literally had a migraine dealing with this warranty program. There is no assistance for laundry services, or rental for you to have. I had to wait 5 days for a repair guy (who is not geek squad because if I wanted geek squad it would have been 2 weeks) just to come look at my machine, he takes 4 more days to order parts... fast forward the December, no parts still. No idea if they are coming, and this whole time I have been out a washing machine. I don't know about you. But I was clothes daily (family of 4 with busy kids). I've had to make calls myself only to sit on hold for over a half hour to be transferred, and then still be told there is nothing they can do. See you have to wait 30 days (not from when you called, no because that would make sense, 30 days from when someone ordered a part) before they will even consider just replacing your machine (which they claim they will do in their sale... "we fix or or you get a new one") so you would thinknatvthe 30 days, which is closer to 6 weeks now, boom new machine... nope, now you move up to special forces, and then they have to submit a claim... which they tell you can take 3-5 business days for them to respond to.... So, if you opt for this, my suggestion is go to rent a center and get whatever appliance to save yourself the hassle, it will cost you, but it's cheaper than the laundromat (which I had to pay out of pocket for the last 6 weeks) oh and instill don't have a machine yet. Today is Dec 13

Easy to program and use. Gets stuff clean! It even plays a fun jingle when it is finished. High efficiency saves water and detergent.

Very good product and give a good save feelings create

I bought a dryer from Best Buy, which packed up after one use. Thank God for Geek squad who came to the rescue. The representative from Geek squad was highly professional and the service was excellent.

Perfectly amazing! Love the Samsung washer and all its capabilities.

Everything was good,Delivery on time,Service was really good

Bought as protection hope not to use but if needed it's geek squad they are great

Geek squad technicians arrived on time. They did their work well. After they finished to install my washing machine, they explain the basic procedure how to use the new Brand Samsung washing machine.'

I actually found the dryer a bit cheaper elsewhere, but the protection plan information was not up to date on the website. When I got the actual information, it was more expensive than Geek Squad. Since I have used Geek Squad for my computer for years, I trust them and now will buy all major appliances from Best Buy.

For the first time in years I had to use Geek squad and it was good. Also it depends of the person that helps you but I had no issues at all

Was offered a great price to protect my investment.