Customer Ratings & Reviews

The men delivered my washer and dryer with little effort. I thought they would have problems getting them into the basement but they knew exactly what they were doing! I am glad I purchased this set as they work awesome!

Great washer until it broke. Luckily it was under the year warranty. I hope it holds up. Purchased an extra 2 year warranty with Best Buy.

ALWAYS GET THE PROTECTION PLAN!!!! I can not say this enough - we needed a new washer/dryer after getting lemons and thank goodness we had the protection plan. Geek Squad really will try to fix your issue/problem. Just get the plan

ALWAYS GET THE PROTECTION PLAN!!!! I can not say this enough - we needed a new washer/dryer after getting lemons and thank goodness we had the protection plan. Geek Squad really will try to fix your issue/problem. Just get the plan

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

Absolutely love this…it provides worry free coverage with protection and professional fix if needed with the Geek Squad.

Washer and dryer are great! Installation was smooth with the installation team that came to do it.

Being a total tech support member has saved me alot of money. They have fixed my computer and printers numerous times. They have replaced my defective washer with a brand new one. They have always treated me with respect.

The controls were too much for me. i got a simpler LG model. Otherwise the washer seemed to work well.

Every single geek squad experience has been positive.

Love geek squad. Great help and perfect people. Buy it

Installed my washer and hopefully I never have to use the repair service but it gives me peace of mind knowing I have it.

With our last washer and dryer (from a competitor), my wife decided to void out the warranty by taking them apart herself and trying to fix them. I explained to her that all she needs to do is log into best buy and request service.

The guarantee is good and you don't have to wait long.

Great to have. Hard decision which to buy tho! Love them all as bigger capacity.

Haven't used it but glad i got it.Best Buy is THE Best Buys

Highly recommend the Geek Squad protection. My washer wasnt working properly. The parts werent available after two weeks Geek Squad said we are going to give you a new one. WOW

I am so glad I got the three year protection plan! I know that if anything breaks I am completely covered and I won't have to worry about money coming out of pocket to fix the washer and dryer i have the plan on. You never know what could happen and protection for this price is a steal!

I purchased this warranty, just incase something goes wrong. I've rarely if ever needed to use a Best Buy warranty but I get it for peace of mind.

The Best Buy team that came out and hooked up my grandmothers washing machine were great! They were kind and courteous. They got everything hooked up and hauled away the old equipment. We were very impressed with the service.