Customer Ratings & Reviews

The Geek Squad crew were exceptional as usual with my last purchase. The service provided is highly recommended with any purchase from Best Buy, the peace of mind having professional available for any unexpected service is priceless.

Geek Squad has always fixed or repaired any claim I have filed. Great value.

I am generally very cautious about extended warranties. With the new high tech washers and dryers this just plain makes sense to protect your investment. We looked at S**** for the same items, but their warranty was much more expensive without any benefit in coverage. Saved a lot going with BB and their warranty

Bought this protection for piece of mind but probably won't have to use it. The appliance's I buy at best buy always seem to be reliable and at a competitive price. Service and delivery has always been prompt and courteous.

always gets service for new appliances. great service and nice outcomes. they know what is exactly going on and just worked timely manner. communication was great. I didn't read instructions but works great.

Great customer service, always very helpful with any issues I might have.

5 year piece of mind at a reasonable price, I only buy plans for major appliances

Hopefully it will work and fix things if I am ever in needs. Just a precaution

Purchased extended warranty because after manufacturers warranty expires, it can be very expensive to repair any parts. So at least for 5 yrs I feel I have some peace of mind

An extended warranty for a major appliance is an absolute necessity. Best Buy’s 5-Year Geek Squad Ptotection Plan is worth the additional cost since replacing appliances can be quite expensive.

The agents worked hard to do everything that I asked them to do and they worked with my schedule. They were kind a courteous to me and my family. It was a great help to have them here when everything was being set up, and it is a great to know that they will be with me for the next four years.

My favorite part is the 5 year geek squad warranty, never had to use but I see them moving around the city .

Really happy with the service Very efficient .highly recommended

This is great to have if you have issues with your appliances. This is not the 1st time I’ve purchased protection. You call if there’s a problem, they send someone out to fix or replace the item.

Haven’t had to use it yet, but nice to k ow that I have protection- especially living in the country and knowing someone will come to us!

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

I got the 5 year protection plan for my washing machine.its a great price $139.00, seeing that the other washer from another company was charging me $5.95 monthly == $357.00 for 5 years

The delivery personal, were polite ,careful with my washer, and place it where told. Awesome job.

These people are super knowledgeable and helpful. No complaints from me. the geek squad is awesome!

In and out very fast and professional.installed my washer fast.