Customer Ratings & Reviews

I decided to buy the Washer and Dryer and contract together with the BestBuy Card to get the BestBuy Points. You can wait and purchase later after you research the Mfr Service Warranty Service and BestBuy Service Contract to make an informed decision.

Great to have for peace of mind. Hope to never use, but have never had a problem with the squad's service!

Have not had to use yet but the pricing was good for the amount of years covered.

We’ve had a lot of issues with it and leaking since we got it, which was 4 years back. We’ve had different techs look at it, one part replaced which was not the fix. It ran great besides that and the leak was random and runs quiet. It’s being exchanged for a different unit. Best Buy has been very helpful with that.

Since I have not needed to use this yet l cannot truly evaluate it. I have not yet had a problem

Very professional. Called when they were on their way and wore masks when they got here. Removed and installed washer/dryer in no more than 30 minutes.

Geek Squad installers are professional and know what to do

I have yet to use this I am going to be calling in a couple of days and will return back to let you guys know how the service was crossing fingers they can help me with my problem that I am having!

We always purchase the 5 year Geek Squad Protection Plan when we buy a product from Best Buy: worth the peace of mind to know you are covered beyond Mfg. Warranty.

I love that this guarantee is very good i got it so in the future i don’t have to buy an other dryer but they can fix it

For the most part, the all-in-one works well, but you constantly have to clean it and make sure lint isn’t clogging things, which can prevent it from drying properly. You’ll also end up on the phone with LG a lot. In my personal opinion, this machine is best for a one- or two-person household. We have a lot of kids, and it just doesn’t work well for a big family. Sometimes it takes six hours just to wash and dry one load. If you’re okay with that kind of time, this might work for you — but for a large household, I wouldn’t recommend it.

Ok these things are iffy sometimes but recently we have had some bad luck. Gives you more peace of mind about the future.

Great stacking washing dryer. Love them and easy to use!

Geek Squad stands behind the protection plan. They made my problem right.

I made the mistake of having the machines delivered and not installed later to find out from Samsung that I need to install professionally in order to keep my warrantee the geek squad came installed it free of charge when I could to charge me now great job guys thank you

Five year Geek Squad protection is a must preferable option for the buyers. Feeling safe about the product. Great Geek squad customer service. I strongly recommend to go for 5 year protection plan

The service technicians Jose and his partner did a super job installing and connecting our new washer as well as explaining its operation.

Hard to evaluate since I have not had to ask for service Ask me again after I’ve needed service

Hopefully i wont have to use it! Peace of mind just in case

I went in trying to buy protection on a washing matching I had just purchase and the employee was very helpful. Maalik not only explained to me the benefits of getting the protection plan, he made me feel comfortable and try his best to help me. He was also very polite.