Customer Ratings & Reviews

Geek Squad helped me navigate through the issues, they are knowledgeable, while they may get offended when you ask some stupid question, however, worth buying the protection specifically for large purchases.

This is the best unit I ever ever had my home. Food runs good looks good.

Ok these things are iffy sometimes but recently we have had some bad luck. Gives you more peace of mind about the future.

Had a couple scratches on washer we called and were immediately taken care of. Great service

Essential to make sure that your appliance keeps working at its best, even if it breaks down.

Have not had to use but did need to call for info.. very helpful.

Great to have for peace of mind. Hope to never use, but have never had a problem with the squad's service!

I used geek squad on a washer I had several years ago! Best choice ever made!

I was looking at other places to buy appliances, and Best Buy seemed to have the best value for their warranties. I like that you don't have to pay for a service fee, it too is covered.

This LG All in One Washer/Dryer is awful. It takes forever to dry clothes and I've only had the machine 7 months and it is leaking water from underneath onto my floor and also in the pedestal drawer. Scheduling a service technician to come out and look at it was another story! He made modifications to the vent filter and I don't see what that has to do with a water leak. It did not fix my problem. I want to trade it in for a standard washer and dryer. I've contacted the Corporate office so we'll see if they will help. This machine cost me over $2000 and I can't afford to junk it!!

I purchased my LG washer at Best buy, the performance of this washer is amazing

I like my dryer , works great , the price is good , unit is doesn’t noisy.

It’s ok, for some reason sometimes the clothes doesn’t dry up completely but I just add more time.

Replaced new washer right away with a new one. Fast service.

Have purchased protection on many of my electronics, but only needed once and came in handy. Repairs were made at no cost

It’s very important to protect you purchase. Best Buy geek squad is there to help. Wether it’s to come to your home and fix the issue or get you a new product if they can’t repair it.

The Geek Squad Protection Plan option is a must have with the purchase of any washer, dryers, refrigerators, dishwashers and higher end tv's! If something goes wrong Best Buy makes it right!

It’s better to have the warranty than to not have but service technicians from local repair places are horrible. Only positive is that when they can’t fix it after multiple times, you can apply a credit towards a new purchase.

I am so happy that I had paid extra to get the extended coverage, my other washer broke down and since it was going to be too expensive to fix , the protection plan covered for us to get a new one.

I am glad I purchased a production plan for an appliance purchased at Best Buy. The service was excellent and we were completely satisfied with the technician and his performance. I would highly recommend Geek Squad protection warranty plans.