Customer Ratings & Reviews

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)

This is not the first 5 year protection plan I have bought through Best Buy. I recommend the 5 year. It seems most appliances need repair between year 3 and year 5, so I do not recommend paying for 3 years or less. I have found by experience that the 5 years pays for itself since service calls are usually around the amount of the protection plan and that is just for someone to tell you what is wrong with your appliance.

I haven't used them yet altho I believe I shouldn't have a problem my son uses there services and always had good luck

My units arrived in a very timely manner. Installation crew was wonderful. I had been going to.the laudrymat and was tired of it so i made the jump to these units. Absolutly wonderful. Best purchase ive ever made. I do have the extra protection package just in case. But so far so good. I have a large drum top loader so if you are short you may want to think about a front loader. Im tall so its great for me. The dryer has a moisture sensor which is great.

Love the plan I’ve never had issues with it always solve my issues

My previous LG washer started to show signs of old age - became very noisy. I got this replacement 1.5 years ago and have had great experience since then. It is an excellent front loading washing machine, quiet yet powerful, easy to use and has all the washing modes I wished for.

I have always gotten Geek Squad Protection on all of my major Electronic Purchases and they have yet to let me down when it comes to needed assistance

I bought the protection plan and they refused to help my washing machine shaking all over the place. It was brand new.

Absolutely love Best Buy delivery.they always come thru with the most polite delivery drivers and workers. We have been working with Best Buy now for almost 10 years and never once have we had ANY issues. One device came damaged and they replaced it withen 20 minutes of delivery. Had a crew out here changing it out and did a FREE installment for the troubles. I give them a 20/10 stars and would never shop with anyone else.

I was told, " Your appliances are only as good as the "cheese" - the extended warranty plan. Didnt get up to 5 years, just 4.25. Was able to exchange washer for a new one. I downgraded to limit bells & whistles. We purchased parts to repair unit, which cost the same as the "cheese" because service took too long. Best Buy thinks its okay for customers to be without an appliance for up to 30 days. Its in the fine print.

Great option to have I hope with the changes of the service it still works as good.

Very professional and helpful! They seemed very knowledgeable about what they were doing.

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

Highly recommended for anyone who is looking for a reliable product with great quality. The customer service from best buy is outstanding – the team is very responsive and helpful in solving each question.

Love this Maytag Washer/Dryer set!!! It is absolutely Gorgeous. It is more quite than most Washer/Dryer sets. These both come with commercial technology. So easy to use & even has WiFi Remote Enable thru the Maytag App. Washes & Dryes as expected. The only down side is washer is not great for short people, I am 4’10” & I have to stand on a stool to get the clothes on the very bottom out. Also, the downside on the dryer is the vent fills up extremely fast… one load & lint is overflowing when the vent is pulled out. Leaves lint down in the vent opening & I keep an extra long screwdriver handy, so I can pull the extra lint up the sides & grab ahold of it to be discarded. I would definitely recommend both of these products.

I was 3 months from my 5 year Geek Squad warranty expiring when my Samsung washer had a major breakdown. Best Buy chose to replace the unit instead of fixing it. They reimbursed me the amount I paid for the original washer to purchase a replacement.

Let me start by saying always by the warranty. We bought a new in box Samsung washer and dryer. Got it home, they installed it, programmed it etc etc. 2 days later the washer stopped working. Followed all the instructions, online in the book, even the chat for Samsung. Called Samsung, they gave us the run around for a few hours. Forgot we bought the warranty. Called them right up, the replaced it, never even asked why, they replaced it the next day. It's always important to buy a warranty, especially today where everything has a million electronics. It's not the old days with the top loading washers and 4 parts..

Great price for the five year extended warranty. Easy to get the extended warranty.

As far as my purchasing the 3-year Geek Squad Protection Plan...I have not had to use it per se, but glad I have the peace-of-mind if/when I do .

we always shop at Best Buy because they’re always so helpful. Best customer service.