Customer Ratings & Reviews

only have purchased the protection, have not used it

samsung outstanding quality & customer support is great! questions answered when needed, tips , but always a great machine

great protection plan! Hopefully we will not have to use it any time soon.

In the days of shortage of available appliances, you need protection for your own just in case.

The plan is very important I think ! it provide a great protection !

Geek Squad is the service everybody needs when shopping at bestbuy

Bought the Geek Squad extended coverage to get added coverage after the washer & dryer manufacturer's warranty ends.

Best Buy Team was amazing. On-time, friendly, installed the washer quickly and ensured everything was cleaned up prior to leaving.

with all the electronic elements existing in today's appliances,,, it seems that you need to insure yourself and products w this service

Good fast delivery, nice seller Good seller,I am very happy

I sold the home with the unit when it was a little over a year old so this review is a moot point.

since I haven't had to use the geek squad I can't give a review I have only had the dryer since November but I really like my new dryer.

The Geek Squad is a great team , they offer a good service.

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.

I connected the washer and dryer myself but it’s also a good idea to always have the quick acting gig squad on hand

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

HAVE NOT HAD TO USE YET BUT FEEL BETTER KNOWING I HAVE IT

So far outstanding agents. I have not had any issues.

It's always great to have with all your purchases.