Customer Ratings & Reviews

As right now I have been using it for little time, and they are good. But the test is until later

The washer and dryer are very quiet and works very well, what I like the most is when you’re away and have the machines running it let’s you know when the machine stop’s also my clothes comes out clean every time. The machines works very well it’s awesome, glad I purchase it.

Love love love I loved everything!!!!!!!!!!!!!!!!!

Geek Squad excellent customer service! Called to make an appointment and they came next day first thing in the morning and diagnosed and solved my issue within the hour regarding my hamper being disconnected in the washer drum!

Always good to have even though i haven't needed to use it yet.

Hopefully I don't get to use it-its good to have just in case

It's very, very good. And there's a great section, of staff. We recommend this store good stories.

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.

Always the best service! We love geek squad for all of our purchases!

People be sure to purchase extra warranty my washer went bad at 28 months has repaired went bad again they replaced it with new GE washer at similar price

I have always bought my appliances from Best Buy and always buy the extended warranty. The Geek squad warranty is great. Every one is patient, listens to the problem and when needed schedules repair service. The repair techs are professional, efficient and punctual. If you have to skip work to wait for the repair service, rest assured that Best Buy techs will be on time and do the job right the first time.

Geek Squad is top tier. They handle any issues quickly and are very thorough. They also educate you on the product and services. Couldnt ask for better help.

When I asked for help I was answered quickly, communication is good, if I get my washing machine problems resolved I will recommend everyone to take their warranty to Best Buy.

Always buy insurance, for those moment you never know

Good pricing on 5 year warranties on major appliances and electronics. Never had to file claim but great peace of mind

Has been using Geek Squad services and totally worth to get it, great service and customer satisfaction so far

Very important to have this and Best Buy is the only place I have found that will put a warranty on an appliance that is being used at a business

Love this feature. Never have enough service these days.

Hopefully will be good if I have to use it! Until then I don’t have much to say.

The best warranty ever............................