Customer Ratings & Reviews

Firat appliance purchased as homeowners and jts lerfect

Had to have squad come shortly after I purchased combination washer nd dryer. It was very frustrating to get someone out to check why my item was sending codes of error. Problem was eventually resolved. Yet It reoccurred recently so I will be calling back to service item afain

I have had to use this warranty in the past unfortunally I live in a very rural town so that a lot of the time they are unable to send a tech to me but have never had an issue they usually refund me back what I paid for the original unit and I go back to them to get a new one easy and good customer service

Super easy to use. Geek squad warranties are amazing.

This protection is very good to have in a case of an emergency parent or for a costly repairs that it is covered under warranty this is your best bet to ensure that whatever you purchase is covered. Just like a car you need insurance.

Highly recommend this . Its worth the peace of mind.

Love the warranty and Geek Squad able to assist with any problems.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

5 year protection on a 3k washing mas home sounds pretty reasonable to me

I have yet to make it to my 5 years but i can rest easy!

I'm very pleased with this dryer,drying is amazing, plus theres multiple settings. Recommend anyone to buy this dryer you will be pleased with the purchase.

We always purchase this to protect our appliances.

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

This protection plan seems to be the best in the field

Haven’t had to use derive yet but I’m sure there will provide great service

The Geek Squad has been a great help with their install and support system.They're there to help you

They were excellent at helping with my questions.

I am hopeful I wont have to use this, but I like having the peace of mind. We just spent a fortune on appliances and I am grateful we are covered.

I’m giving this 5 stars not because I’ve had to use it already, simply because I have used these enough in the past and I swear by them. I have never had an issue with the geek squad.