Customer Ratings & Reviews

I called geek squad about my Samsung washer well they couldn’t work with that I had to call Samsung. They had me pushing the wrong two buttons my 17 yr old grandson showed me the correct two buttons to push. SMH they need to hire him

I ALWAYS get this coverage for any major appliance i purchase. If you have ever had to make a warranty claim with any major manufacturer, you know that its a HUGE pain in the rear and almost worthless because they really don't help. I was told by a friend about this plan best buy offers and how easy and great it was when they had to use it. Once he told me this, I have been purchasing all of my appliances with Best Buy and ALWAYS add the protection. I recently had to make a claim with my washing machine. They were so helpful. I owned it for two or three years and the buttons stopped working. They actually just replaced my washer with a brand new, bigger washer at no extra charge. I am so glad that I bought this coverage and will continue to do so!

geek squad on large purchaSE with lots of moving parts like a washer or dryer -- call for service before one year is up regardless if you need it

Had a problem with my first washing machine we bought and Best Buy stepped right up with my warranty and delivered a new one hooked it up and all is good.

Easy delivery from friendly guys! They called me on the way to my home, arrived on time and were very friendly. They picked up my old washer and dryer and dropped off the new one in about 25 mins. I was very happy with the service.

After a month of searching for a washer and dryer found this matching set at Best Buy. Glad I waited best purchase I’ve made in years Makes doing laundry, fun and easy. My wife can’t stop using them lol. I would recommend this washers and dryer for any husband trying to upgrade his wife with new tools to make it easier to get her job done.

With Geek Squad you get a peace of mind. I don't have to worry about going anywhere else for repairs. Geek Squad will take care of it.

My washer could not be repaired and was covered under my extended warranty. There was not any problem working through the process and the replaced was scheduled for delivery 2 days later. Service dept ROCKS.

Peace of mind that I have not had to use just yet on my Samsung washer purchase.

Always buy extener warranty with large purchases. Only downside is that if you claim, you lose the remainin years/months of warranty and have to rebuy for replacement product. If I did not lose the extra year of coverage I paid for I would have given it 5 stars.

Another warrant, another protection plan. Difficult to rate, because I haven't used it for this purchase. Others, have resulted in a positive experience.

This was purchased for a LG electric dryer to cover for damage even related to normal wear and tear. Being that we use our electric dryer almost daily, it makes sense to purchase this relatively inexpensive plan just in case. The fact that newer electric dryers have built-in computers and are virtually impossible for the end-user to repair, I feel that this protection plan is well worth the price. The plan even covers for damage caused by where in tear witches pretty incredible.

Love have protection on my devices when I need it.

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.

The agents unloaded my appliance and hooked it up to the correct outlets and tubes . Very knowledgeable about the appliance and how to run it.

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.

[Employee of bestbuy] These appliances are simply amazing! However you should be aware that unspent cycle the washer is a bit loud. Make sure that you purchase a warranty plan with them because they are truly high-tech and I could see how that could be an issue in the future. I'm sure repairs would be very costly

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

The washer despite being open box works perfectly. Sure it has a few dings and scratches but the functionality is great. And the open box price saved some nice coin over brand new

Never got to use this,but it was reassuring to have