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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5754 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 5,754 reviews
  • Rated 5 out of 5 stars

    Must have protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Geek Squad protection because it is a must have for any product you buy from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Extended Warranty is a Great Value from my experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is always a great value; their service is always a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pricing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pricing with tech support. Had to return due to returning washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pricing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pricing with tech support. Had to return due to returning washer and dryer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the Geek Squad service yet. Hopefully I won't! Price is reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend buying this with every single Best Buy purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used this service yet. We set up our own washer and dryer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main reason for buying my product with Best Buy was because of their customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always on point!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy the insurance! It's so worth having and helps to reduce the worry of the what ifs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have in case something goes wrong with the product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth buying the "premier" service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG dryer purchased at Best Buy is barely 9 months old and has been replaced once (after only 1 month in service) and broke again 10 days ago. I called Geek Squad to schedule repair appointment the morning after breaking and was given the first appointment...8 DAYS LATER. I took the morning off from work so I can wait for my 4 hour window of service. Wouldn't it be nice if GS could give the customer a courtesy call 30 minutes in advance??!! I regret purchasing LG but that's a separate review. Geek Squad please come up with a more reasonable repair schedule. I have spent $75 at the laundry to have my clothes washed/dried as well as hung numerous loads outside. Ironically, I purchased a very expensive dryer to perform that chore for my family! Not happy with LG or Geek Squad:(

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I'm sorry to hear that you've been having issues with your dryer. I can understand that it would be difficult to find a work-around while it's out of commission. I apologize for any inconvenience this has caused you. You're always welcome to call us at 1-800-433-5778 to discuss your concerns and have your feedback formally documented.

  • Rated 5 out of 5 stars

    Great Workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and had alot of knowledge about equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ins

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had geek ins and have never let me down and would recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 3 year extended warranty on my last dryer, when it went out the warranty more than paid for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great protection plan! I wouldn’t want to have anything else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean I purchased this just incase anything goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommend Geek Squad especially on expensive products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommend Geek Squad especially on expensive products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value they are great coming out to fix no issues smart move to get it

    I would recommend this to a friend