Customer Ratings & Reviews

Helped out very well and answered all of our questions.

I always purchase a Best Buy protection or extended warranty on just about all my appliances and high end electronics I purchase from Best Buy. I have not regret it once. Most times, I never have to use it but the few times I have, Best Buy protection or extended warranty support have been good to me and supported my purchase. I will continue to purchase each type of warranty on my purchases from Best Buy.

I purchased a 5 year protection plan on my washer I purchased. It is replacing a maytag that the only thing wrong with it was the control board was defective. It went bad after a little more than a year. Because I have the washer in a business maytag would not honor the warranty, and in addition the control board needed was on indefinite backorder. If I had this protection plan on that washer, Best Buy honors the coverage no matter where it is installed, and if the part was unavailable they would replace the washer with a new one.

It’s a good service should always buy with appliance from Best Buy!

Ive had great success with the Geek squad protection in the past and so I bought it again. Unfortunately with the lack of luck Ive had with Washers and dryers the Geek Squad protection has really come in handy.

I purchased this extended protection to cover the purchase of my new washing machine. Had bought a new washer (different brand) from another retailer (big mistake) as it didn't last even 2 years before breaking down. So I decided to try another brand and not wanting to take any chances, I decided to purchase the 5 year protection plan. I hope to never have to need it, but it's comforting to know that it's there in the event of any problems. The cost of the plan is minimal compared to having to buy another new machine. Would recommend the extended coverage.

First several guys that serviced my old dryer were untrustworthy and were no help at all. The last geek squad guy was amazingly helpful and honest. Very professional and customer oriented. This review is for the last geek squad guy that serviced my old dryer.

This protection service is worth every penny! Always have peace of mind knowing that should something go wrong, the Geek Squad is always there!

Simple protection plan that after research I have discovered is more comprehensive than and has much better customer service than the manufacturer’s warranty.

Wonderful product dries well and very fast. Quiet for those late night washes

Great customer service. I recommend with any large purchase from Best Buy.

[Employee of bestbuy] I bought the geek squad warranty and I hope to never need it but just in case it was very affordable and worth the ease of stress

Worth every cent. Now, I usually pass on extended warranty offers and such. But, Geek Squad is my exception. Not only because they are rock stars- I purchased a higher end Samsung washer dryer set (I am in love with) and they are literally rock stars. I haven’t had to use them but the peace of mind knowing that I can if I need to is awesome. Did I mention that they said it if at any time I need to have my washer dryer fixed I’ll just come and exchange them out for new ones? Yep-oh yeah

Haven't had to use it yet for our TV but worth it for peace of mind.

I have been a loyal Best Buy customer for over 10 years. I will only purchase my electronics and appliances at Best Buy. Their employees are extremely knowledgeable and helpful. My first major computer purchase 10 years ago, I reluctantly purchased the Geek Squad protection. It paid for itself within months. I buy the Geek Squad protection for all my electronics and major appliances. From helping me set up wireless printers, to downloading pictures, and removing viruses, Geek Squad is a NECESSITY!! I highly recommend spending the money for the piece of mind that comes with the Geek Squad protection. Always recommending to family and friends!!

We’re glad to have the option to get a 5 year plan. We’ve had benefits from products needing unexpected replacement and the exchanges were easy. This is for our new washing machine. Unfortunately our 5 year warranty had expired two months prior to needing a replacement. It’s still worth it. We replaced a TV with a five year warranty at 1.5 years.

There were two agents that I spoke with during the purchase. There was a miscommunication regarding the installations and take away. On arrival, the delivery driver contacted the representatives and they worked together to alleviate my frustrations in making sure that the relevant parts were ordered and another installation and removal was scheduled.

The tech guy was scheduled to come 2 days after i requested a visit and he was here right on time and got the issue with my washer solved in under an hour. Super happy after spending almost a grand on this machine just barely over a year old.

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

Its important to pay for the Geek Squad. When you call, they sent you a technician very quickly. ANd problem its solved. Paying to a technician would be pricey