Customer Ratings & Reviews

My old washer lasted over 20 years before finally dying. I fully expect my new one to have excellent longevity. The additional protection was 'just in case.'

So far, so good! Dries fantastic. Good settings, easy to use. I like it

I love this wash/dry combo! It has some great customizable features, and can even be controlled from a phone app. The only con is that drying tends to take longer than traditional dryers.

Agents were very helpful and respectful with replacing the damaged item

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

Great team work and very efficient with their jobs

Washes our clothes great. I've had a different brand but it didn't wash near as well. It really surprised me at how much of a difference it is between two different brands. The one I have doesn't have an agitator but it cleans up my son's clothes really well and I don't have to wash them twice. The one thing i do not like about these kinds of washers, the glass lids. That's what happened to the last one and it was just as inexpensive to buy a new one, well almost anyways.

They were awesome with installing everything in. I would recommend the very knowledgeable Geek Squad for everything

I only buy from best buy because of the amazing warranty. You should too.

Always protect your appliances with a service plan, you never know what will happen when the warranty expires

These appliances are simply amazing! However you should be aware that unspent cycle the washer is a bit loud. Make sure that you purchase a warranty plan with them because they are truly high-tech and I could see how that could be an issue in the future. I'm sure repairs would be very costly

Delivery an installation of both washer and dryer with conversion to propane done with care

Great customer service and reasonable prices continue your service to customers and friendliness you all will be rewarded with excellent quality and rating it’s a pleasure to be a part of your business as professional good day.

The peace of mind knowing that a major appliance is well covered by service and warranty for five years is absolutely worth its weight in gold.

My wife love me more now for this purchase, haha, for real she really love this set. Recommending to everyone 200%

Fortunately I have not had to take advantage of the warranty or extended warranty and I hope I don't have to. But having the extended warranty at a reasonable price gives me great piece of mind. If the service is as professional as the installers were, I trust that any repairs I need to have done will be a great experience.