Customer Ratings & Reviews

I'm glad to have ordered Geek Squad protection for our new LG gas dryer, even though I hope never have to use it!

It is overall one of the needed and best protection against anything goes wrong with your washer. If your washer is defective, it goes wrong the first year and some may go wrong after 3 years. By the time, it hits 5 years, you got your investment return and usually it performs well beyond 5 years. Geek Squad Protection is great for the peace of mind.

Added this to our washer and dryer purchase, with the price of things now days you can’t beat this protection plan.

I had a problem with my new dryer leaving lint all over my clothes and not on the lint filter. Best Buy Geek Squad offered to stand behind it and replace the unit. I was able to remedy the issue with a piece of weather stripping. Nice to have a company stand behind it's customers. Thank you Best Buy Geek Squad

Great service to add more time to your products warranty

Always buy a warranty it's better to spend the extra money and have peace of mind than to get home and realize something's wrong and you can't fix it or have to come out of pocket

I had so many problems with this dryer when first purchased. The heating element went out after about a month of having it. It was worked on about 6 different times before they replaced the heating element. No problems after it was replaced.

I would definitely get, since my last washer needed maintenance more than once. I used my five years and purchased again.

Installers were fast and professional! Treated the washing machine like it was theirs ! Excellent customer service! The BEST BUY ever!

My first machine didn't work properly so they replaced it with a brand new one.

I recently purchased a Whirlpool washer, expecting a seamless laundry experience, but was sorely disappointed. Right from the start, leveling the machine proved to be a Herculean task. The feet adjustments are so finicky that achieving a stable foundation feels nearly impossible. This instability has led to an intolerably loud operation. Each cycle is accompanied by such a cacophony that it reverberates throughout the house, disrupting the peace. Furthermore, the vibrations are so severe that the machine practically dances across the floor. The promise of Whirlpool's quality and efficiency was completely unmet, leaving me with regret over my purchase. This product has been a letdown in terms of both functionality and user-friendliness.

I opted for the Geek Squad Protection plan, and let me tell you, it's like having a safety net for your gadgets. When my washer decided to act weird, Geek Squad had it sorted in no time. The best part? They kept me in the loop throughout, so no mysterious tech magic happening behind closed doors.

I love geek squad they have been nothing but amazing to me. They always come and they are super nice if I ever have any issues it’s well worth it. I totally recommend getting this for any appliance that you buy through Best Buy.

Always a plus to be protected haven't had to use this part yet but I know others that has and they've had great experiences look forward to Future purchases

The one thing that keeps bringing back to Best Buy is their Geek Squad Service. I’ve bought warranty service in other stores and no other store made my coverage as easy as Best Buy. Their customer service team are excellent. Now I only purchase all electronics from tv to computers to sound systems to appliances at Best Buy and so do all my family.

Washing my clothes within 10 minutes quick wash 20 minutes regular they leveled it out for me and everything show me how to use it correctly

I've purchased these type of insurance before but with Best buy reading through some of the reviews sounds like they don't really care about the customers too much when they return it and worst condition after repairing whether it be stereo equipment. Sometimes I just if I buy a TV I go to Amazon and you could buy the insurance there a lot cheaper you don't have to buy the TV at Amazon to do so. Like asurion or Allstate

After the geek squad set up my new washer and dryer they explained my warranty to me. I feel like I will never need to use , it but I’m happy that I purchased the extended warranty. I felt like it was the best thing to do since these units a very large and a bit more technical to repair. The lead geek squad gentlemen that delivered our tv a few years ago was the same one who did this installation for us. It was reassuring to see a familiar face and someone who truly is professional.

The delivery guys were great and did an awesome job installing and reviewing the product. Installed the dryer properly and great guys. They clean up the dust bunny underneath the dryer and clean up after themselves

Geek squad makes it simple to understand and get the service post purchase (after reviewing and comparing manufacturer extended warranty).