Customer Ratings & Reviews

Nice to have the warranty. Excellent service. Great communication.

This is an exceptional length of time for a warranty. Peace of mind.

Got to have that extra protection plan it can come in handy

Got to have that extra protection plan it can come in handy

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

seems to be a good purchase hope we dont have to use it

Great price. Never knows what if something were to go wrong.

Recommend replacement plans whenever feasible just in case.

This product is an excellent choice. Do Recommend it.

Great value and nice discount as a total tech subscriber

This awesome. I had to have a washer replaced. Super easy process.

This service give you a oiece of mind about your purchase!

I bought his warranty in case something goes wrong and I hope I never have to use ever

Love Geek Squad- Best add on to my purchase. I would not buy any electronics without it!

Always protect your electronics having extra insurance on them.

The protection plan is a good value for the added protection

When you buy a new appliance, you want it to last forever. Geek squad can help this happen.

When you buy a new appliance, you want it to last forever. Geek squad can help this happen.

Excellent buy for the money. I round recommend to everyone

Great protection for peace of mind when buying new appliances!